Membership & Engagement Manager

The Consumer Goods Forum is hiring a Manager for its EMEA Membership Department.

The Manager’s role:

• To strengthen current members engagement in CGF’s Coalitions of Action, Business Solutions, Events and other CGF activities
• To further develop and execute the EMEA prospect strategy to recruit new members

The Manager will report to the Director, CGF Europe, Middle East & Africa.

The position is based at the CGF’s headquarters in France (Levallois‑Perret).

Key Responsibilities

Current Member Engagement

• Drive loyalty and engagement among current CGF members in EMEA through dynamic and innovative Key Account Management.
• Manage and grow a portfolio of existing CGF members, ensuring sustained value and engagement.
• Engage at CEO and C‑suite level to build and maintain strong strategic relationships.
• Develop and execute tailored member engagement plans, collaborating with the CGF Coalition and Event teams to create new opportunities and increase member touchpoints.
• Increase Coalition participation within your member portfolio.
• Promote and facilitate engagement opportunities, both in‑person and virtual, for CEOs and other member executives.
• Analyse member feedback, industry insights, to continually enhance the CGF's member value proposition.

New Member Sales & Prospect Relations

• Drive growth and strengthen CGF’s future membership by building strategic relationships with prospects and new members across EMEA.
• Develop and refine the EMEA prospect strategy in coordination with the EMEA Director, shaping the direction for tomorrow’s CGF.
• Lead and ensure the success of the Summit Discovery Programme, driving engagement with potential members.
• Manage key prospect and new member relationships using existing tools, such as the Board Welcome Lunch, focusing on strategic engagement rather than logistics or sponsorships.
• Design and implement new engagement tools and opportunities, leveraging both in‑person and virtual platforms to connect with prospects.

Other Key Responsibilities

• Manage CGF relationship with targeted industry events, enhancing member value and raising the profile of CGF Coalitions (e.g., at Sial, Anuga), while identifying other, new high‑value opportunity events.
• Serve as CGF ambassador at national and international events and meetings, in coordination with the EMEA Director.
• Facilitate dialogue with coalition leaders and provide membership team coaching on specific coalition topics, including environmental responsibility, social sustainability, and health & wellness.
• Oversee the EMEA membership communications plan in coordination with the CGF Communications Director and manage membership enquiries as required.
• Contribute to process optimization and cross‑region coordination, ensuring smooth and effective membership operations.

Requirements

• Proven track record in sales, key account management and engagement with C‑suite executives.
• Ability to connect, influence, and build long‑term relationships with CEOs and senior decision‑makers.
• Strong capacity to understand, articulate, and translate CGF’s work into clear, tangible value for members and prospects.
• Exceptional communicator — clear, concise, and confident in both written and verbal interactions.
• High professional standards, demonstrating excellence, credibility, and integrity in all activities.
• Strong ability to prioritise and deliver results effectively while maintaining high quality.
• Customer‑ and member‑focused, with a proactive approach to understanding and meeting their needs.
• Strategic and critical thinker, able to align goals and initiatives with CGF’s mission and the broader business context of its members.
• Self‑starter, skilled at prioritising competing objectives and delivering measurable outcomes.
• Positive, solution‑oriented outlook, able to identify opportunities and leverage them effectively.
• Commitment to CGF’s CARE values, fostering respect, trust, and collaboration within a close‑knit team.
• Excellent interpersonal skills, collaborating effectively across regions and functions.
• Highly organized, detail‑oriented, and disciplined in follow‑through.
• Genuine passion for CGF’s mission “Better lives through better business” and positive change agenda.
• Knowledge of the consumer goods industry and relevant networks is advantageous.
• Fluent in English; additional European languages are a plus.
• Digitally proficient, with familiarity in Google Workspace and Salesforce.