Material & Processes Engineering Support (M/F)

Job Description

Airbus Commercial Aircraft is looking for a Materials and Process Engineering Support Engineer (f/h) to join our Structure Customer Support department based in Toulouse, France .

You will be part of the Structure Engineering Customer Services team, supporting safety processes and resolving major in‑service issues.

Responsibilities

• Provide technical support to Airbus customers on material and process engineering issues, including painting, stripping, surface protection, sealants, cleaning, adhesives, composites, metal, fasteners, etc.
• Evaluate the financial impact of in‑service problems on operators.
• Deliver technical information via presentations, symposiums, Webex, or other media to improve customer operations.
• Offer on‑site technical assistance and consulting.
• Support customer service departments and other Airbus departments.
• Initiate and follow up on updates to equipment and process documentation (Airbus Maintenance Manual, Structural Repair Manual).
• Contribute to the development of harmonized and updated generic procedures for ATA Chapter 51.
• Assist in technical resolution of problems identified in service.
• Propose solutions based on in‑service experience for new products and collaborate with relevant design offices.
• Attend travel requirements within and outside Airbus as necessary.

Qualifications

• Technical experience in materials and processes.
• Experience in customer or airline support activity.
• Experience in airline or MRO maintenance is a plus.
• Ability to work independently and manage short‑ and long‑term activities.
• Strong communication skills and professional presentation.
• Service‑oriented mindset focused on customer satisfaction.
• Interpersonal skills to collaborate with customers, partners, and internal departments.
• Initiative to improve equipment and processes.
• Negotiation skills in English.

Company

Airbus SAS

Employment Type

Permanent

Details

Classe Emploi (France): Classe F12

Experience Level: Professional

Job Family: Customer Eng. & Technical Support & Services