Master Scheduling & Customer Order Management Manager

• Manage customer orders from entry through delivery
• Oversee the order portfolio, delivery dates, and backlog
• Identify risks and coordinate action plans to secure deliveries
• Lead and optimize the Master Production Schedule based on demand, capacity, and industrial constraints
• Translate customer requirements into a realistic and optimized production schedule
• Prioritize commitments based on customer commitments, production capacity, and material availability
• Contribute to the S&OP / IBP process and provide visibility into priorities, capacity, risks, and action plans
• Supervise, support, and lead a small Customer Order Management / Scheduling team
• Develop team capabilities, set objectives, and monitor performance
• Ensure the accuracy of data, delivery dates, and planning parameters in the ERP system
• Monitor and improve OTD, backlog, and overdue-order KPIs
• Collaborate with Segment, Production, Supply Chain, Procurement, Engineering, and Finance teams
• Lead continuous improvement initiatives for customer order management and planning processes

Requirements

• Bachelor’s degree plus five years of higher education (engineering degree or specialized Master’s degree in Supply Chain or Industrial Management)
• At least five years of experience in an industrial environment, with proven expertise in customer order management, order administration, or production planning
• Proficiency in an ERP system required; SAP experience strongly preferred
• Solid knowledge of MRP, MPS, S&OP, and capacity management
• Fluent French required
• Fluent English required
• Previous team-management experience, or demonstrated ability to coordinate and develop team members
• Ability to listen, motivate, delegate, and manage challenging situations within an operational team
• Strong leadership skills and the ability to unite teams and stakeholders at different levels
• Strong customer focus and ability to balance customer expectations with operational constraints
• Excellent analytical, problem-solving, and decision-making skills
• Very strong communication and cross-functional coordination skills
• Ability to manage multiple priorities in a dynamic environment
• Continuous-improvement mindset and knowledge of Lean tools
• APICS certification (CPIM and/or CSCP) preferred

Core Competencies

Demonstrates expertise in customer order management and production planning, with a strong focus on optimizing schedules and improving operational efficiency. Proficient in ERP systems, particularly SAP, and skilled in leading teams to achieve performance objectives while managing multiple priorities.

Highest-signal resume keywords

• Customer Order Management
• Production Planning
• ERP System Proficiency
• Team Leadership
• S&OP Process Contribution

ATS Optimization Keywords

Hard Skills

• Order Administration
• Master Production Schedule (MPS)
• Material Requirements Planning (MRP)
• Capacity Management
• Analytical Skills
• Problem-Solving Skills
• Decision-Making Skills
• Continuous Improvement
• Lean Tools Knowledge
• KPI Monitoring

Soft Skills

• Leadership Skills
• Communication Skills
• Cross-Functional Coordination
• Motivational Skills
• Delegation Skills

Certifications & Qualifications

• APICS Certification (CPIM and/or CSCP)

Industry Keywords

• Supply Chain Management
• Industrial Management
• S&OP
• Order Portfolio Management
• On-Time Delivery (OTD)
• Backlog Management
• Customer Focus

Tools & Technologies

• ERP System
• SAP