Marketing Operations Specialist, Relocation to Bangkok

Mission of the Role

As a Marketing Operations Specialist, you will operate at the intersection of our marketing department. Reporting directly to the SVP Marketing, you will be at the core of the team's operational excellence, splitting your time between designing and setting up SOPs, analyzing datasets to produce business reports, and running hands‑on operations across our marketing stack to enable our marketing team to scale efficiently. This is a high‑impact role for someone who thrives at both designing structured processes and driving in-depth analysis in a fast‑growing B2B SaaS environment.

Responsibilities

• Lead and evolve the operational infrastructure for the Marketing department, including project planning, backlog, prioritization, cross‑functional coordination, approvals, and execution rhythms.
• Systematize all marketing operations by centralizing intakes, outputs, auditing workflows, identifying bottlenecks, suggesting potential improvements, and implementing automation rules in our project management systems (ClickUp / Notion) to improve process orchestration and cross‑functional collaboration.
• Build and maintain a central library of process guidelines, SOPs, and documentation covering workflows for all marketing functions.
• Build and maintain business reporting and dashboards for the marketing function, analyzing performance data across channels and campaigns to surface insights, track KPIs, and support decision‑making by marketing leadership.
• Act as a hands‑on operator across the marketing stack, executing ad‑hoc projects on assignment, from managing email audiences and CRO experiments to tracking implementation and campaign operations, wherever business needs arise.
• Maintain data integrity and tracking accuracy across our marketing stack, partner with vendors when needed to resolve issues, support platform evolutions, and ensure compliance.

Qualifications

• Minimum 4 years in a Project Manager, Data Analyst, or Revenue Operations Specialist role with a proven blend of B2B marketing and data analysis, preferably in a B2B SaaS / Product‑Led‑Growth environment.
• Hands‑on familiarity with the modern B2B marketing stack and comfort executing across tools, including email automation platforms, CMS, CRM, and analytics. Able to pick up new tools quickly and operate confidently across marketing functions.
• Expert‑level proficiency in ClickUp and/or Notion (or similar), proven ability to architect, implement, and manage SOPs.
• Experience in scaling and optimizing existing operation systems, with a track record of auditing, re‑engineering, and documenting complex workflows.
• Comfortable with ambiguity, able to decompose complex concepts into sub‑tasks and processes with a great attention to detail.
• Experience with automation/low‑code tools and modern marketing tech stack (e.g., Webflow, HubSpot, Intercom). Experience with LLMs / AI Ops is a plus.
• A strong cross‑functional collaborator with a proven ability to partner with leadership (Director / VP / C‑level) to successfully manage projects and implement new operational processes.

We are devoted to attracting the best talent worldwide to join our team and take pride in being an equal‑opportunity workplace. We are committed to equal employment opportunities regardless of religion, race, ethnicity, ancestry, national origin, gender, gender identity, sex, sexual orientation, marital or parental status, disability, age, citizenship or other class protected by applicable law.