MANAGER OF HEALTH INFORMATION MANAGEMENT, PATIENT REGISTRATION AND VIRTUAL CARE

Responsibilities

• Responsible for operations and day‑to‑day flow of Health Information Management, Patient Registration and Virtual Care Departments, strategic leadership, quality improvement, digital health, privacy, data governance, and patient experience.
• Data governance, information stewardship, health data quality, AI readiness and digital transformation, privacy and security awareness.
• Quality improvements and LEAN initiatives.
• Performance metrics and KPI reporting.
• Lead Health Information Management operations, ensuring accurate record processing, coding, chart completion, release of information, and data quality.
• Develop and oversee policies, compliance, operational performance, budgeting, staffing, and continuous improvement.
• Oversee 24/7 patient registration services, ensuring accurate patient registration and demographic data through quality monitoring and audits.
• Lead process improvements and collaborate with clinical and operational teams to support efficient patient flow and service delivery.
• Oversee 24/7 physician locating, switchboard, and hospital communication services while ensuring operational readiness of emergency code, overhead paging, and downtime communication processes.
• Provide leadership, coaching, and performance management to staff; resolve employee and patient concerns; communicate organizational initiatives; and ensure compliance with regulatory, education, and certification requirements.
• Adhere to Occupational Health & Safety responsibilities.
• Promote a culture of safety which encourages prevention, reduces errors and safeguards patients from harm.
• Work is subject to broad functional policies and goals, given a wide degree of independence to achieve operational results provided activities meet operation policies and precedent.
• Works in close partnership with Clinical Leadership, Medical Affairs, Decision Support and other administrative leaders to support high‑quality data for patient care, reporting, and planning.
• Collaborate with external vendors, Ontario Health (OH), Ontario Health Teams (OHT), Telemedicine/OTN.
• Provide services to clients/patients in both English and French.

Qualifications

• Must possess ability to provide effective services to clients/patients in both English and French.
• Language requirement: must meet the language requirements of the posting.
• Customer service experience required.
• Familiarity with coding standards (DAD, NACRS, OMHRS, RAI) and Microsoft Office tools.
• Knowledge of health information systems and privacy legislation.
• Knowledge and experience working in Telemedicine considered an asset.

Education

• Bachelor’s Degree or college Diploma in Health Information Management (CHIM).
• Active membership in the Canadian Health Information Management Association (CHIMA) is mandatory.
• Participation in mandatory Continuing Professional Education (CPE) program, as defined by the governing regulations, to continue to use their professional designation; maintains active CHIMA membership (payment of annual dues) required.

Competencies

• Provides and fosters excellent customer service.
• Possesses good judgement and ability to make independent decisions.
• Ability to use conflict resolution.
• Strong commitment to quality and sustainability.
• Acts decisively.

Other

Knowledge of information management trends, CIHI standards, Accreditation Canada standards, and healthcare legislation (e.g., Personal Health Information Act (PHIPA), Public Hospitals Act, Excellent Care for All Act (ECFAA), Mental Health Act).

Compensation

Starting salary: $62.17/hour ($121,231.50/year) ranges to $69.89/hour ($136,285.50/year).