Manager – Deployment & Implementation

• Supervise and manage a team of Project Managers responsible for portfolios of accounting firms in Île-de-France and France's overseas departments and territories
• Ensure that each Project Manager has the resources needed to achieve their individual objectives and the overall objectives co-developed with the sales team
• Define and implement an accounting-firm relationship management strategy tailored to different firm profiles
• Facilitate communication between the Project Management team and other departments, particularly the Accounting Firms Account Executive team
• Serve as the primary point of contact for customer escalations and ensure the prompt resolution of issues
• Identify and implement process improvements with the support of the Operations teams
• Increase operational efficiency and customer satisfaction
• Provide ongoing training to Project Managers and support their professional development
• Establish reporting mechanisms for individual and team performance
• Share results with other teams
• Use data to make decisions and adjust strategies
• Support and advise accounting firms in deploying Pennylane, accounting and financial management software for SMEs and accounting firms

Requirements

• More than 2 years of team management experience, including remote team management
• Strong interest in technology
• Sharp critical and analytical thinking
• Excellent interpersonal skills
• Energetic, persuasive, and results-oriented
• Eager to take on challenges
• Ability to work in a close-knit team with diverse backgrounds and career paths
• Ability to work in a stimulating, constantly changing environment
• English proficiency; the required level is assessed according to the department
• Native or bilingual French
• Native, bilingual, or excellent English proficiency
• Legal right to work in France; the company does not sponsor visas
• Project management experience
• Experience or knowledge in accounting
• Experience deploying new accounting software within an accounting firm

Core Competencies

Demonstrates expertise in team management and project oversight, particularly in the context of accounting firms. Proficient in deploying accounting software and enhancing operational efficiency while fostering strong communication and collaboration across diverse teams.

Highest-signal resume keywords

• Team Management Experience
• Project Management Experience
• Accounting Software Deployment
• Critical Thinking
• Interpersonal Skills

Hard Skills

• Project Management
• Accounting Knowledge
• Data Analysis
• Process Improvement
• Resource Allocation

Soft Skills

• Interpersonal Skills
• Persuasiveness
• Results Orientation
• Adaptability
• Team Collaboration

Industry Keywords

• Accounting Firms
• Customer Escalation Management
• Operational Efficiency
• Performance Reporting
• Relationship Management Strategy

Tools & Technologies

• Pennylane