Manager CIB Fraud Risk Management (f/m/d)

Manager, CIB Fraud Risk Management (Europe)

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Overview

The responsibility for Fraud Risk Management sits within the functional remit of the First Line of Defence (1LOD) and has been established as an enduring Global Fraud Risk Management function supporting Corporate and Institutional Banking (CIB). The primary role purpose is to support the business in identifying and mitigating payment and card fraud risk and make informed risk decisions.

Responsibilities

• Mitigation of 3rd Party fraud risks (Payments and Cards) within CIB in Europe (HCIB) to ensure key fraud risks are identified and managed.
• Contribute in highlighting common issues, risks and best practice by working with the frontline, Global Payment Services (GPS) and Global CIB Fraud teams (1LOD & 2LOD), and outsourced partners including HBUK Fraud and BPCE (external).
• End to end oversight of outsourced controls, read across of fraud related issues and issue management.
• Completion of regulatory fraud reports expected by our regulators (e.g. OSCAMP, REP017, Unauthorised Fraud notification, Transaction Risk Analysis (TRA)).
• Management of the CIB Fraud governance framework for Europe, timely and accurate reporting to Group committees/ external stakeholders and development/use of MI and issues reporting to address and/or risk accept identified residual risk levels.
• Holistic review and challenge of investigations following disputes of bank card transactions by cardholders, notably files with significant net losses or escalated by our external/internal service provider for advice (reimbursement or rejection of the cardholder's request), or new fraud scenarios.

Qualifications

• Ability to work independently and apply judgement/critical thinking to identify risks and trends.
• Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way.
• Good command of office tools (Word, Excel, Powerpoint).
• Detail oriented with the ability to collect, organise and interpret statistical information.
• Knowledge of Payment and Card fraud typologies would be an advantage.
• Good understanding of the HCIB organization with experience in working across multiple geographies advantageous.
• Spoken and written fluency in French and English.

Benefits

• We’ll help you progress your career, including access to development programmes, through HSBC University and our Degreed platform.
• Flexibility in work arrangements, including the ability to work your way and have a say in when, where and how you and your team flexibly work together.
• Financial security benefits, including a company savings plan (PEE), savings plan for collective retirement, mutual insurance for you and your family, loyalty bonus, a Time Savings Account to monetize untaken off days (CET).
• Work Council benefits such as ticketing, travel, sports, legal aid, Christmas vouchers, Summer break vouchers.
• Family‑focused benefits including family events days off (wedding, civil union…), additional maternity or breastfeeding leave, birth bonus, partial reimbursement of childcare costs, assistance to employees taking care of a relative with disability.
• Resources that support well‑being (yoga, sophrology, Mindfulness app).
• International opportunities.
• An inclusive culture with access to Employee Resource Groups.
• Local usual benefits in France (refund of transport fees at 50%, 5 weeks of paid vacation & RTT, meal voucher card or corporate restaurant depending on location).

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