Manager

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

The Role & Key Responsibilities

• Leading the set-up of a portfolio of new opportunities for both existing and new clients, ensuring compliance with local laws and FSC licensing criteria;
• Ensuring that all day-to-day matters required to be completed are performed in a timely and satisfactory manner, particular focus on client deliverables and turnaround time;
• Working with CSMs and CRMs in analysing requests of clients and prospects and determining the appropriate licenses, authorizations and key considerations for the proposed activity;
• Drafting and/or reviewing proposals, project description and liaising with CSMs, CRMs on quotes;
• Review client risk rating, and escalating high risk factors to management;
• Coordinate with Onboarding team, Centralised KYC team, CSMs, CRMs, Legal Unit on new opportunities;
• Conduct research and document such topics as may be required for the purpose of working on a project;
• Acting as first line reviewer of routine and non-routine tasks in team;
• Manage and supervise junior team members, including coaching, mentoring, goal setting and periodic appraisals;
• Ensure client and sales database are up to date and assist with KPI updates for senior management reporting; and
• Perform other duties to support the CSM and team as may be necessary from time-to-time.

Skills Required

• 10+ years of experience in the Mauritius global business sector from a client service perspective;
• Have a good understanding of the tax, regulatory and licensing framework affecting the global business and financial services industry in Mauritius;
• Hold a first degree and/or a professional qualification or equivalent;
• Excellent interpersonal and communication skills to develop strong, effective working relationships with colleagues and clients;
• Excellent project management skills, including People management;
• Motivated and driven.