M365 Copilot Consultant

Key Responsibilities

• Maintain broad functional knowledge of Microsoft 365 productivity applications, with a commitment to continuous learning as the platform evolves.

• Develop and apply knowledge of Microsoft Copilot and Copilot Studio, including understanding how Copilot and Copilot Agents can support and enhance business processes.

• Keep up to date with emerging AI and Microsoft 365 capabilities and develop a clear understanding of how these technologies can be applied in business environments.

• Develop a strong understanding of Microsoft Cloud architecture and pursue relevant Microsoft certifications and professional development.

• Take an active role throughout the full implementation lifecycle, from discovery and requirements gathering through to deployment, transition, and adoption.

• Analyse and document business needs and processes from a functional perspective, aligning them with standard Microsoft 365 capabilities.

• Contribute to the development and optimisation of standardised business processes.

• Plan, facilitate, and document functional workshops with business stakeholders.

• Design functional solutions using standard Microsoft 365 functionality, with a focus on scalability, maintainability, and user adoption.

• Define and manage project scope based on agreed business requirements.

• Consolidate requirements and communicate them clearly to both business and technical stakeholders.

• Conduct Fit-Gap analyses and produce clear functional blueprints and solution designs.

• Support the configuration of Microsoft 365 solutions in line with the agreed functional design.

• Provide clear functional input to developers for custom development, integrations, and extensions where required.

• Support the transition and deployment phase, including key-user training, solution validation, migration preparation, and execution of migration activities.

• Contribute to change management and user adoption activities, including training sessions, webinars, user guidance, and quick reference materials.

• Apply recognised change management principles and methodologies. PROSCI certification or equivalent experience is considered an advantage.

Skills & Experience

We are looking for someone who combines strong functional consulting skills with a genuine interest in Microsoft 365, Copilot, and emerging AI technologies.

You should be able to:

• Understand business requirements and translate them into practical technology solutions.
• Communicate effectively with both business and technical stakeholders.
• Facilitate workshops and confidently engage with stakeholders at different levels.
• Challenge requirements constructively and identify opportunities to leverage standard Microsoft functionality.
• Work collaboratively with developers, architects, project managers, and business users.
• Manage changing requirements while maintaining a clear focus on scope and business value.
• Continuously develop your knowledge of the Microsoft 365 and Copilot ecosystem.