Logistics Coordinator (M/F/X) - Fixed-term Contract
At Work with Island, our Operations team is the heartbeat of our customer experience. We are currently looking for a Logistics Coordinator to join our Ops squad in Paris.
This is an 8-month fixed-term contract (CDD) specifically opened to cover a maternity leave, starting in June 2026 . You will play a vital role in ensuring continuity for our French logistics while one of our key team members is away.
Your mission will be to maintain our high standards of service, collaborating closely with Mélanie and Tou-Zeu to ensure every Island reaches its destination perfectly .
Reporting to Louis (Ops Manager), you will be the central pivot between our Sales team, our supply chain, and our customers. Your goal is simple: ensure that every order—from a single e-commerce purchase to a complex B2B office fit-out—is processed, shipped, and installed flawlessly.
Your responsibilities
- Bridge the gap between signed quotes and reality, turning sales into successful deliveries.
- Coordinate the "Last Mile" by managing a network of transporters and installers.
- Be a Problem Solver: Proactively handle logistics hazards and maintain high customer satisfaction.
- Master our Tools: Keep our data clean and our processes automated.
Your main responsibilities
- Order Management: Process e-commerce and B2B orders, create customer files, and transform signed quotes into purchase orders.
- Logistics Coordination: Schedule and track deliveries across France (and occasionally Europe), liaise with service providers, and oversee inventory levels.
- Customer Relations & SAV: Act as the main point of contact for delivery updates, handle incident follow-ups, and manage support tickets to ensure a premium experience.
- Billing & Disputes: Issue invoices, follow up on payments, and resolve any logistics or billing disputes with rigor.
- ERP & Data Management: Maintain accurate records in NetSuite, create new accounts, and ensure the flow of information between HubSpot and our production tools.