Learning and Development Specialist

WHAT YOU’LL DO

• Design and develop engaging learning experiences for both people managers and individual contributors, applying industry best practices in learning and instructional design.
• Support the end-to-end delivery of learning programs across retail, corporate, and distribution center populations, ensuring smooth coordination and high-quality execution.
• Administer and leverage learning technologies and tools, including Workday LMS, Articulate, Canva, and SOLE intranet survey platforms, to deliver scalable and effective learning solutions.
• Source, adapt, and curate third‑party learning content for both instructor‑led training and eLearning programs aligned with strategic business priorities.
• Partner with stakeholders across multiple functions and geographies to understand capability needs and ensure learning solutions are aligned with business objectives.
• Track, analyze, and report learning metrics, including engagement, completion, and ROI indicators, to evaluate program effectiveness and business impact.
• Continuously evaluate learning programs using feedback and data insights, making recommendations and improvements to increase relevance and effectiveness.
• Support broader learning, organizational development, and transformation initiatives as required, contributing to enterprise‑wide capability building.

WHAT YOU’LL BRING

• Strong experience in Learning & Development, Organizational Development, or HR, with a focus on learning design, delivery, and evaluation.
• Ability to manage multiple projects simultaneously with strong planning, coordination, and prioritization skills.
• Experience working in a matrixed, multinational environment with diverse stakeholders across countries and functions.
• Strong facilitation skills, with experience delivering both virtual and in‑person learning sessions.
• Proficiency in learning and design tools such as Workday LMS, Articulate, Canva, and Microsoft Office applications.
• Strong analytical mindset with the ability to interpret learning data and translate insights into actionable improvements.
• Excellent communication and stakeholder management skills, with the ability to build trust and influence across all levels.
• Self‑directed, resourceful, and proactive approach with the ability to adapt to changing priorities in a fast‑paced environment.

REQUIREMENTS

• Bachelor’s Degree or equivalent in Human Resources, Organizational Development, Business, Education, or a related field.
• Relevant professional experience in Learning & Development, HR, Communication or Organizational Development, including learning design and delivery.
• Experience working in retail or multi‑site environments is an advantage.
• Strong proficiency in English; bilingual English/French strongly preferred, with additional European languages considered a plus.
• Experience using learning management systems and digital learning tools (e.g., Workday LMS, Articulate, Canva).
• Proven ability to support learning initiatives that improve performance, engagement, and organizational capability.
• Experience working across diverse, multicultural, and geographically dispersed teams.

Reasonable accommodations may be made to enable individuals with disabilities or health conditions, who are otherwise qualified for the job position, to perform the essential functions as detailed above.