Lead Consultant, WM Technology Enablement

Charlotte, NC, USA

$95K

We are seeking a Lead Consultant to join our Wealth Management Technology Enablement team. This critical role requires a strategic thinker who combines deep Salesforce expertise with superior analytical capabilities to drive technology solutions that enable our wealth management business. The ideal candidate will serve as a bridge between business strategy and technical execution, translating complex requirements into scalable, innovative solutions.

Key Responsibilities and Duties

• Strategic Technology Leadership – Partner with wealth management stakeholders to understand business objectives and translate them into effective Salesforce-based technology solutions. Lead the design, implementation, and optimization of platforms that enhance advisor productivity, improve client experiences, and drive operational efficiency. Serve as the subject matter expert on Salesforce capabilities within the wealth management context, staying current on platform innovations and industry best practices.
• Advanced Analytics & Problem Solving – Apply rigorous analytical methodologies to evaluate business processes, identify improvement opportunities, and quantify the impact of technology initiatives. Develop data‑driven insights that inform strategic decisions and prioritize technology investments. Create sophisticated models and frameworks to assess solution feasibility, ROI, and risk across complex, multi‑stakeholder environments.
• Solution Design & Delivery – Lead end‑to‑end solution delivery from requirements gathering through implementation and adoption. Design scalable architectures that integrate Salesforce with existing wealth management systems and workflows. Collaborate with development teams, architects, and vendors to ensure solutions meet functional requirements while adhering to enterprise standards for security, compliance, and performance.
• Stakeholder Management & Influence – Build and maintain trusted relationships with senior business leaders, technology partners, and cross‑functional teams. Communicate complex technical concepts in accessible business language. Facilitate workshops, present recommendations to leadership, and drive consensus across diverse stakeholder groups with competing priorities.
• Team Development & Knowledge Sharing – Mentor team members on Salesforce capabilities, analytical techniques, and consulting best practices. Foster a culture of continuous learning and innovation. Contribute to the development of team standards, methodologies, and reusable assets that accelerate future delivery.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Required Skills

• 5 or more years of experience in Business Management, Wealth Financial Services, or Project Management.
• 3 or more years of experience with writing functional business requirements.
• 3 or more years of experience with Salesforce.
• Experience working as a liaison between business groups.

Preferred Skills

• Salesforce Platform Administration Certificate or willingness to obtain it within 12 months.
• Experience with Power BI, Tableau, and Excel.
• Experience working with Technology teams.
• User Acceptance Testing experience.

Related Skills

Adaptability, Business Acumen, Collaboration, Communication, Consultative Communication, Detail‑Oriented, Executive Presence, Financial Acumen, Messaging Effectiveness, Prioritizes Effectively, Problem Solving, Project Management, Relationship Management, Strategic Thinking

Benefits and Total Rewards

The organization is committed to making financial well‑being possible for its clients, and is equally committed to the well‑being of our associates. We offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work‑life offerings that can help you achieve and maintain your best possible physical, emotional and financial well‑being.

EEO Statement

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.