Lead AI Solution Architect for Enterprise CX Orchestration

Genesys is seeking a Principal AI Solution Architect to drive AI-enabled customer experiences in a senior presales role in Paris. You will design end-to-end AI systems, architect production-ready AI solutions, and shape product direction through customer feedback and field enablement.

The role requires deep AI technical judgment, executive storytelling, and strong sales acumen to translate complex capabilities into business value for large enterprise customers.