Lead Account Manager Marketplace - Néerlandais H/F

About the role

We are looking for a Lead Account Manager – Marketplace with strong experience in the Dutch marketplace ecosystem to support the growth of Joybuy's Marketplace in the Netherlands and lead the development of our third‑party seller ecosystem. This position can be based in Rotterdam, Netherlands or in Paris, France.

Responsibilities

• Define and drive the seller growth strategy, aligning seller acquisition, development, and retention with marketplace priorities.
• Identify, recruit, and onboard high‑potential sellers and brands to build a strong, competitive, and differentiated marketplace assortment.
• Build long‑term strategic relationships with key sellers, acting as a trusted advisor to support their growth and success on the platform.
• Coach and develop a team of Account Managers, setting clear objectives and building a high‑performing, scalable account management organization.
• Support sellers in leveraging Joybuy's tools, programs, and performance levers to maximize their growth and marketplace performance.
• Analyze market trends, competitive dynamics, and seller performance to identify growth opportunities, mitigate risks, and inform strategic decisions.
• Define, monitor, and report on KPIs related to seller acquisition, activation, retention, and overall account performance.
• Partner closely with Product, Operations, Category Management, and Marketing teams to continuously improve the seller experience and marketplace performance.
• Translate seller feedback and data insights into actionable recommendations that enhance platform capabilities and drive continuous improvement.
• Optimize and standardize seller management processes to improve operational efficiency and support business scalability.
• Act as the senior escalation point for strategic or complex seller‑related issues, ensuring timely resolution and continuous improvement.

Qualifications

• Proven experience in account management, sales, or marketplace environments, with a strong track record of developing B2B partnerships and hands‑on experience within the Dutch marketplace ecosystem.
• Strong commercial acumen and strategic mindset, with the ability to identify business opportunities and deliver measurable results.
• Experience leading, managing, or mentoring teams, with the ability to build capabilities and scale a high‑performing organization.
• Excellent relationship management and communication skills, with the ability to influence senior internal stakeholders and external partners.
• Strong understanding of the Dutch e‑commerce market and third‑party seller landscape.
• Data‑driven, with the ability to analyze complex information and translate insights into actionable recommendations.
• Structured, performance‑oriented, and comfortable working in a fast‑paced, cross‑functional, international environment.
• Fluent in Dutch (B2–C2) and English, both written and spoken.

Equal Opportunity Employer

JD.com s'engage à favoriser un environnement de travail inclusif, dans lequel chacun et chacune peut s’épanouir pleinement. Nous sommes fiers d’être un employeur garantissant l’égalité des chances. Toutes nos décisions en matière d’emploi sont prises sans distinction d’origine, de sexe, d’identité de genre, d’orientation sexuelle, d’âge, de situation de handicap, de religion, d’opinions ou de toute autre caractéristique sans lien avec les aptitudes professionnelles.