Le Responsable des Opérations - MCS

The Head of Operations – MCS

Responsibilities include driving operational excellence, governance, and performance across all MCS activities in France. The role ensures alignment with global MCS strategy and operating model, proactive risk management, regulatory compliance, and optimal resource utilization to support sustainable growth and delivery excellence.

Operational Leadership & Execution

• Lead and manage end-to-end MCS operations in France across all SBUs.
• Ensure implementation of global MCS processes, tools, and controls at country level.
• Manage the MCS Operations teams in France, set targets to the team members and evaluate performance.
• Drive execution discipline and operational efficiency, focusing on measurable business impact.
• Foster a culture of ownership, accountability, and delivery excellence.

Risk Management in MCS Projects

• Identify projects requiring necessary performance improvements and facilitate contract reviews and bid approvals.
• Support and optimize MCS P&L performance at country level.
• Drive cost efficiency and ensure alignment between operational delivery, business strategy, and sales objectives.
• Enable profitable growth through operational excellence and delivery reliability.

Governance, Quality & Compliance

• Ensure full compliance with regulatory requirements (especially French defense/public sector environment) on handling secure information.
• Maintain quality, security, and certification standards.
• Oversee Atos Group and local Eviden (MCS) operational functions such as security/DPO, compliance, quality & certification, and facility/site management where required.
• Contribute to governance simplification and effectiveness across MCS.

Cross-Functional & Stakeholder Alignment

• Act as key interface between MCS global leadership (COO, SBUs) and central functions (HR, Finance, Legal, IT, Security).
• Drive synergies with Eviden/Atos entities where relevant.
• Ensure effective coordination across SBUs, delivery centers, and corporate functions.

Workforce & Resource Management

• Oversee strategic workforce planning and resource allocation.
• Ensure alignment with global workforce management processes (WFM, hiring governance).
• Balance internal resources, subcontracting, and delivery needs.
• Identify and drive operational improvements and efficiency initiatives.
• Simplify processes and reduce non-value-added activities (e.g., excessive reporting).
• Contribute to industrialization and scalability of MCS operations.

Key Performance Indicators (KPIs)

Operational Excellence

• Delivery performance (on-time, on-budget delivery rate).
• Quality metrics (defect rates, audit results, certification compliance).
• Process compliance and maturity.

Financial Performance

• Contribution to country-level Gross Margin/Operating Margin (GM/OM).
• Cost efficiency / cost-to-serve reduction.
• Resource utilization rate.

Customer & Business Impact

• Customer Satisfaction (CSAT).
• Support to pipeline conversion (via delivery credibility).
• Retention and expansion of strategic accounts.

Workforce & Organization

• Workforce utilization and capacity planning accuracy.
• Time-to-hire / resource fulfillment performance.
• Employee engagement (if applicable within scope).

Governance & Compliance

• Audit results (internal and external).
• Security and compliance adherence.
• Risk mitigation effectiveness.

Qualifications & Experience

• Master’s degree in Engineering, Business Administration, or related field.
• 10–15+ years in operations leadership roles in complex, multi-entity environments.
• Strong background in project/delivery operations, governance and compliance, financial management (P&L exposure).
• Experience in defense, critical infrastructure, or regulated industries strongly preferred.

Please send your CV and cover letter in English.