Laboratory Instrument Field Service Engineer

Job Title: Customer Support Engineer

Location: Vitry, France (Onsite-5days/week)

Duration: Permanent

French language speaker required

Job Description:

Based on a work order, in compliance with the operating procedure and contractual commitments, and in compliance with QHSE rules:

Plan your activity according to priorities and provide visibility on your schedule to your line of managers and Customer Managers

Ensure instrument maintenance in accordance with manufacturer recommendations

Carry out instrument qualification following an assessment of customer needs

Carry out software and hardware updates

Apply maintenance and qualification protocols

Perform diagnostics and troubleshoot multi-brand instruments

Optimally manage spare parts inventory

Systematically document and ensure the traceability of each intervention in compliance with Quality

Draft and update maintenance and qualification protocols

Conduct internal and/or external technical training on the instruments in your product range(s)

Responsibilities and scope of action

Compliance with QHSE rules

Drafting and Updating protocols

Carrying out interventions in compliance with quality/cost/deadline objectives

Organizing their own schedule and travel to carry out their activities

Communicating regularly with the client to keep them informed of the progress of the intervention

Technical training on the instruments in their product range(s)

Proposing improvements to procedures

Proposing new equipment/consumables/services to the client

Specific Professional Knowledge, Qualifications:

In-depth technical knowledge of commonly used laboratory equipment: HPLC/GC, Centrifuges, Dissolution, Temperature & Hygrometry Measurements, PSM Hoods (non-exhaustive list)

Knowledge of the laboratory environment

Experience with commonly used laboratory equipment: HPLC/GC, Centrifuges, Dissolution, Temperature & Hygrometry Measurements, PSM Hoods (non-exhaustive list)

Experience in a laboratory environment

Training facilitation, Team spirit Teamwork, Teaching

Excellent customer relations

Organization, Rigor, Attention to Detail

Required profile:

Holder of a BAC + 2 to 5 in chemistry, biology, physics, or electronics, or equivalent training

Experience and/or knowledge of the techniques required by the client site, for example: HPLC, UPLC, GC, Mass & ideally in a multi-brand laboratory environment

Previous experience in maintenance

Comfortable with computers (Word, Excel, PowerPoint, Internet, etc.)

Autonomous, well-organized, rigorous, with recognized communication skills and good team spirit

Excellent interpersonal skills and a professional level of English

Multitasking with a desire to invest in discovering new techniques and Products