L2 Terminals and Cloud Technical Support Engineer

Ingenico is a leading provider of payment solutions, dedicated to delivering innovative technology and exceptional service to our clients. Our mission is to empower businesses with seamless payment experiences while fostering a culture of collaboration and continuous improvement.

About the Role

The role involves supporting Ingenico terminals and cloud services, ensuring customer satisfaction through effective problem-solving and technical support.

Responsibilities

• Be competent at loading Ingenico terminals with software packages
• Understand our cloud services – Terminals update / Key injection / others
• Prepare test and production tasks on our cloud services to update devices
• Support the L2 and L3 team to retrieve data from the customer devices
• Investigate technical issues reported by customers / integrators SW