L2 Terminals and Cloud Technical Support Engineer
VALENCE
il y a 23 heures
Responsibilities
- Be competent at loading Thundersoft terminals with software packages
- Understand our cloud services – Terminals update / Key injection / others
- Prepare test and production tasks on our cloud services to update devices
- Support the L2 and L3 team to retrieve data from the customer devices
- Investigate technical issues reported by customers / integrators SW
- Work closely with regional and central Thundersoft R&D to offer quick resolutions
- Meet the Service Level Agreement put in place with the customer
- When needed, lead customer support calls and meetings on technical issues and discussions
- Support pre-sales and development opportunities as well as post-sales and customization activities
- Manage workload and multiple activities by effectively balancing priorities and setting client expectations
- Deliver work tasks on time and to a consistently high standard
- Demonstrate creative and dynamic approach to problem solving
- Participate and maintain internal and external knowledge base
KEY PERFORMANCE OBJECTIVES / INDICATORS
- Customer satisfaction
- Consistently delivering according to commitments
- Support requests are managed in right timeline.
SKILLS/COMPETENCY SPECIFICATION
Competency/Skill Requirements
- Junior level software development on Android environment (nice to have)
- Requirement analysis and workload estimates (is a must)
Special Requirements
- Have a dedicated workspace to store materials / terminals / tools
- Interest in technology and keeping up to date on tools and practices
- Good communication towards team and project managers
Languages
- German: Must have Native speaker
Education Qualifications / Experience Requirements
- Bachelor or master’s degree in computer science, Information Technology or Computer Engineering
Entreprise
ThunderSoft
Plateforme de publication
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