L2 Support Lead — Scale & Coach Vendor Ops (Paris)

Mendo is seeking a dedicated L2 Support Owner to take full responsibility for level 2 resolution, escalation decisions, and backlog management. You will coach Concentrix to absorb L1/L2 work, ensuring high standards and repeatable processes.

You’ll partner with engineering and product to improve tools, runbooks, and support coverage for enterprise clients. You will lead weekly vendor reviews, monitor SLAs and CSAT, and drive the continuous improvement plan to reduce inbound volume while