KYC Team Supervisor

Requirements

• You have at least 3 years of experience in KYC/AML/Financial Security at a fintech, payment institution, bank, or fast-paced start-up/scale-up environment. Preferably with at least 1 year of experience as a team supervisor/ mentor
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• You have a strong understanding of the AML/CFT regulatory framework and a "protect mindset"
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• You have hands-on experience managing team performance, including setting and tracking KPIs, monitoring productivity metrics, and running structured coaching or training programs to drive continuous improvement
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• You're confident onboarding and training new team members, helping them ramp up quickly and embed best practices from day one
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• You enjoy streamlining internal processes to improve operational efficiency and scalability
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• You're data-driven, with strong analytical skills and attention to detail
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• You know how to prioritize in a fast-paced production environment and can manage urgent cases effectively without compromising on compliance
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• You are highly proficient with modern compliance tools and CRMs (e.g., Zendesk, Forest, Next Matter) and are eager to master and champion new technologies
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• You're proactive, hands-on, and love getting things done
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• Excellent communication skills in English and fluent in either German, Dutch, French, Spanish or Italian
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• Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door
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• It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying!

What the job involves

• We are seeking a highly motivated and experienced KYC Supervisor to join our rapidly expanding team
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• Swan primarily onboards small and medium-sized companies and self-employed freelancers opening business accounts. While we use the term "KYC," it also refers to Know-Your-Business (KYB) processes
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• In this role, you will bridge the gap between strategy and execution. You’ll dedicate a significant portion of your time to hands-on individual contributions—reviewing complex alerts and handling edge cases—while simultaneously driving team growth through direct coaching and technical training
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• Conduct thorough KYC/KYB reviews with a keen eye for detail, ensuring strict adherence to current laws and internal regulations
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• Resolve complex cases and edge situations, providing customized solutions that meet high compliance standards
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• Maintain subject matter expertise by staying abreast of the latest advancements in compliance regulations and dedicating time to continuous professional development
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• Onboard and train new members on KYC/SOP procedures, regulatory requirements, internal tools, and best practices for high-quality reviews
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• Foster professional growth through regular 1:1s, providing actionable operational feedback to remove daily roadblocks
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• Drive continuous improvement by identifying training gaps, creating individual development plans, and delivering targeted small-group training sessions
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• Oversee daily team health by managing schedules, approving leave requests, and ensuring shift coverage to meet SLAs
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• Manage daily workflows, ensuring tasks align with team goals, SLAs are maintained, and quality remains consistently high
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• Collaborate across departments, including Product, Engineering, and Risk, on ad-hoc projects to streamline and optimize KYC processes
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• Implement and enhance procedures, maintaining momentum across stakeholder groups to ensure scalable and consistent operations
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• Execute quality controls and lead continuous improvement projects to ensure the team consistently meets or exceeds performance targets