KYC Supervisor

• Conduct thorough KYC/KYB reviews in accordance with current laws and internal regulations
• Resolve complex cases and edge situations with customized, compliant solutions
• Maintain subject matter expertise through regulatory updates and continuous professional development
• Onboard and train new members on KYC/SOP procedures, regulatory requirements, internal tools, and review best practices
• Support professional growth through regular 1:1s and actionable operational feedback
• Identify training gaps, create individual development plans, and deliver targeted small-group training
• Manage schedules, approve leave requests, and ensure shift coverage for SLA compliance
• Manage daily workflows to align tasks with team goals and maintain quality standards
• Collaborate with Product, Engineering, and Risk on projects to optimize KYC processes
• Implement and enhance procedures for scalable and consistent operations
• Execute quality controls and lead continuous improvement projects to meet or exceed performance targets

Requirements

• At least 3 years of experience in KYC/AML/Financial Security at a fintech, payment institution, bank, or fast-paced start-up/scale-up environment
• Preferably at least 1 year of experience as a team supervisor/mentor
• Strong understanding of the AML/CFT regulatory framework and a “protect mindset”
• Hands-on experience managing team performance, setting and tracking KPIs, monitoring productivity metrics, and running structured coaching or training programs
• Experience onboarding and training new team members
• Experience streamlining internal processes for operational efficiency and scalability
• Data-driven approach, strong analytical skills, and attention to detail
• Ability to prioritize in a fast-paced production environment and manage urgent cases without compromising compliance
• High proficiency with modern compliance tools and CRMs, such as Zendesk, Forest, and Next Matter
• Proactive, hands-on approach
• Excellent communication skills in English
• Fluency in either German, Dutch, French, Spanish, or Italian

Core Competencies

Demonstrates expertise in KYC/KYB reviews and AML/CFT regulatory frameworks, with a strong focus on compliance and operational efficiency. Capable of onboarding and training team members while managing performance metrics and continuous improvement initiatives.

Highest-signal resume keywords

• KYC/KYB Reviews
• AML/CFT Regulatory Framework
• Team Performance Management
• Compliance Tools
• Training and Development

ATS Optimization Keywords

Hard Skills

• KYC Reviews
• AML Compliance
• Performance Metrics
• Operational Efficiency
• Data Analysis
• Process Streamlining
• Quality Control
• Regulatory Updates
• SOP Procedures
• Coaching Programs

Soft Skills

• Excellent Communication
• Proactive Approach
• Attention to Detail
• Problem Solving
• Collaboration

Industry Keywords

• Financial Security
• Fintech
• Payment Institution
• Start-up
• Scale-up

Tools & Technologies

• Zendesk
• Forest
• Next Matter