KYC QA Analyst

About

Swan is Europe’s embedded banking specialist. We empower software companies to embed banking features such as accounts, cards, and payments directly into their products, under their own brand. Swan processes over €1.5 billion in monthly transactions for more than 150 companies – including Pennylane, Indy, Agicap, Libeo, and Lucca. Founded in 2019, the company has secured growth capital from investors such as Lakestar, Accel, Creandum, Bpifrance, and Eight Roads. Swan is a principal member of Mastercard, a licensed financial institution, and is regulated by the French banking authority (ACPR).

Our mission

Banking belongs in business software. Many software companies already serve small businesses exceptionally well, helping them with invoicing, payroll, inventory management, and more. They aim to become the central hub for all aspects of business life. However, when it comes to financial workflows, critical tasks like managing cash flow, tracking payments, or reconciling accounts often occur outside the software, in spreadsheets, email threads, or banking portals. This is a missed opportunity. Business software should not only record financial activity—it should run it.

Job Description

As Swan scales rapidly, quality becomes mission‑critical. In this role, you will be at the heart of our KYC operations, executing L1 controls that keep our onboarding process both compliant and consistent. You will work closely with Team Supervisors and the QA Manager to spot procedural gaps, document findings with precision, and feed directly into the continuous improvement of our quality framework. The KYC team thrives in a fast‑paced environment that values technical precision and transforms operational findings into better procedures and tools.

Primary mission

Safeguard the integrity of our onboarding process by executing high‑volume L1 controls with a high degree of technical precision.

Main tasks

• Execute L1 controls with precision to ensure 100% alignment with internal KYC procedures.
• Monitor high‑volume onboarding queues to guarantee that all quality checks are completed within required SLAs.
• Document granular findings and root causes to provide the data necessary for procedural improvements.
• Collaborate with supervisors and the QA Manager to relay on‑the‑ground insights that help refine the QA framework.

Your team

Our KYC department is organized into specialized teams managing distinct onboarding flows, including Capital Deposits, France, and Foreign markets. You will uphold quality across all these streams by working closely with Team Supervisors, the QA Manager, and the Head of KYC. As a fast‑scaling fintech, we operate with a scalability‑first mindset, frequently partnering with Product and Compliance to optimize our tooling and evolve toward a more risk‑based approach.

Preferred Experience

You’re a great match if

• You possess a sharp eye for detail and an audit mindset, allowing you to spot procedural gaps that others might miss.
• You bring more than two years of hands‑on experience in KYC, AML, or CDD, specifically within a regulated fintech or banking environment.
• You thrive on high‑volume productivity and take pride in maintaining a clean, zero‑backlog queue without sacrificing quality.
• You are an effective communicator who can translate complex compliance findings into clear, actionable feedback for peers and stakeholders.

Perks of being a Swanee

• Holidays: 25 days + RTT.
• Meal vouchers: We provide a meal voucher card to cover meals on workdays.
• Transport: Monthly mobility package for employees.
• Health insurance (mutuelle): Alan.
• Sports: Partnership with Classpass for discounts on sports and wellness activities.
• Well‑being support: Access to Moka Care for mental health and wellness.
• Hybrid remote policy: Opportunity to work from home for two days per week.
• Offsite: Annual gathering to reconnect, delved into big topics, and relax.
• Diversity and inclusion are important at Swan, and we continually work to improve.

EEO Statement

Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief. Diversity strengthens our workplace, and we actively work to improve inclusion.

Recruitment process

• Prescreen – with Talent Acquisition (30 min)
• Hiring Manager interview – with Silke Zwijsen, Head of KYC (45 min)
• Technical case – completed independently, reviewed by the KYC QA team (45 min)
• Final interview – with senior leadership (30 min)