KYC QA Analyst

Job description

As Swan scales rapidly, quality becomes mission‑critical. In this role, you’ll be at the heart of our KYC operations, executing L1 controls that keep our onboarding process both compliant and consistent. You’ll work closely with Team Supervisors and the QA Manager to spot procedural gaps, document findings with precision, and feed directly into the continuous improvement of our quality framework.

The KYC team thrives in a fast‑paced environment, values technical precision, and turns operational findings into better procedures and tools.

Your mission

Your primary mission is to safeguard the integrity of our onboarding process by executing high‑volume L1 controls with a high degree of technical precision.

Main tasks

• Execute L1 controls with precision to ensure 100% alignment with internal KYC procedures
• Monitor high‑volume onboarding queues to guarantee that all quality checks are completed within required SLAs
• Document granular findings and root causes to provide the data necessary for procedural improvements
• Collaborate with supervisors and the QA Manager to relay on‑the‑ground insights that help refine the QA framework

Your team

Our KYC department is organized into specialized teams managing distinct onboarding flows, including Capital Deposits, France, and Foreign markets. You’ll uphold quality across all these streams by working closely with Team Supervisors, the QA Manager, and the Head of KYC. As a fast‑scaling fintech, we operate with a scalability‑first mindset, frequently partnering with Product and Compliance to optimize our tooling and evolve toward a more risk‑based approach.

Preferred experience

You’re a great match if:

• You possess a sharp eye for detail and an audit mindset, allowing you to spot procedural gaps that others might miss.
• You bring more than 2 years of hands‑on experience in KYC, AML, or CDD, specifically within a regulated fintech or banking environment.
• You thrive on high‑volume productivity and take pride in maintaining a clean, zero‑backlog queue without sacrificing quality.
• You are an effective communicator who can translate complex compliance findings into clear, actionable feedback for your peers and stakeholders.

Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief. When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.

Benefits

• Holidays: 25 days plus RTT
• Meal Vouchers: We provide a meal voucher card to cover your meals on work days.
• Transport: Monthly mobility package for employees. In accordance with the company agreement for sustainable mobilities, you can now use your mobility package to pay for alternative commuting modes.
• Health insurance (mutuelle): Alan. This is Swan's health and welfare insurance.
• Sports: Thanks to our partnership with Classpass, you can enjoy advantageous discounts on subscriptions. They offer a wide range of sports activities as well as wellness activities.
• Well‑being support: access to Moka Care for mental health and wellness.
• Hybrid remote policy: We offer the possibility of working from home for 2 days per week.
• Offsite: Once a year we gather to reconnect, deep‑dive into big topics, and relax.
• We’re working hard to get better every day on diversity and inclusion.