Key User Support Monetic H/F
Role Overview
Joining NEXTON means integrating an enterprise where converges the spirit of a consulting firm, the creativity of a Factory and the dynamics of an ESN! As a Key User Support Monetic H/F, you will intervene in an international context that is both captivating and challenging.
What You Will Do
Support N2 & Resolution: Analyze, qualify, and prioritize tickets (incidents, requests, evolutions) and propose rapid solutions for the Back-Office. Provide support on the cartes and payments application perimeter (TemC+, MyPass+, AfricaPass, BI) and master the impacts on business.
Why It Might Be a Fit
Why It Might Be a FitYou have a proven experience in Functional Support N2 / Applicative, ideally in the monetic, cards, payment, or mobility sector. You have solid incident management reflexes (N1/N2/N3) and ease with ticketing tools (ServiceNow, Jira).
Requirements
- Proven experience in Functional Support N2 / Applicative, ideally in the monetic, cards, payment, or mobility sector
- Solid incident management reflexes (N1/N2/N3)
- Ease with ticketing tools (ServiceNow, Jira)
- Professional English is indispensable
Benefits
- Dynamic communities to accompany you in your journey
- Meet Up to develop your skills
- Training to reinvent and progress
- Sports and festive events to flourish
- A durable mobility allowance to facilitate your daily life and encourage soft mobility
- A latest-generation phone to stay connected