Key Leader | CHAMPS ELYSEES

Overview

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We focus on creating a positive, equitable, inclusive and growth‑oriented environment for our people.

Job Summary: The Key Leader role is an essential part of the store leadership team, impacting the guest experience and the team experience on a daily basis. The Key Leader leads by example, supports Educators, fosters an outstanding guest experience in the store, and oversees all floor operations. The Key Leader uses key performance indicators to prioritize responsibilities while adapting to day‑to‑day business needs.

Responsibilities

Leadership and People Management

• Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, career guidance, and addressing performance concerns.
• Recognize team members, assess gaps, and document performance to support growth and development.
• Develop, maintain and share knowledge about products and the company through appropriate communication channels.

Guest Experience

• Lead on the salesfloor, plan coverage, and make decisions to maintain efficient operations.
• Support team members by leading by example or coaching to ensure a great guest experience, including assessing guest needs, providing product education, and supporting in‑store and omnichannel transactions (e.g., buy online/pick up in store, phone sales, ship from store).
• Interact with guests to assess needs and provide customized, effective purchase and return solutions.
• Provide technical product education by communicating product value and benefits.
• Address guest feedback and concerns to ensure a positive guest experience.
• Move dynamically on the floor to meet business, team, and guest needs.

Working With Others

• Contribute to a respectful, inclusive team environment that values differences and promotes a positive experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with the team to ensure an optimal guest experience and support store operations.

Operations

• Review data and metrics to evaluate progress toward goals and determine if adjustments are needed.
• Open and close the store according to opening and closing checklists.
• Manage product presentation tasks (placing items, restocking, replenishing depleted items, destocking or relocating items) per company standards.
• Assign Educators cleaning tasks as needed to maintain the store’s premium environment.
• Ensure the team uses in‑store technology to support operations and guest experiences.
• Understand and follow people safety policies and procedures to maintain a safe work environment.
• Operate in accordance with applicable policies, procedures, laws, and regulations.

Budget & People Management

• Budget: Not applicable.
• People management: A team‑lead role indirectly responsible for a subset of store employees as delegated by the Store Manager.

Key Skills & Core Values

• Inclusion and Diversity: Creates and maintains an inclusive environment that values differences.
• Integrity/Honesty: Acts with honesty, fairness, and ethics.
• Guest Experience: Enjoys working with guests, building relationships, understanding and helping them.
• Collaboration and Teamwork: Works productively with others to achieve goals; seeks partnerships and diverse perspectives.
• Leadership: Willing to lead, influence and inspire; motivates, empowers, develops and directs people.
• Candid Communication: Communicates openly and constructively.
• Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions.

Job Requirements

Eligibility

• Must be legally authorized to work in the country where the store is located
• Must be 18 years of age or older
• Must have proof of the right to work and meet local regulatory requirements (EMEA only)
• Must be able to travel to the assigned store with own transportation

Availability

• Willing to work a flexible schedule including evenings, weekends, and holidays

Other Willingness Requirements

• Willing to work as part of a team and also work independently
• Willing to move through the store during most of a shift to help guests and complete tasks
• Willing to move boxes weighing up to 30 lbs (13.6 kg)
• Willing to work in an environment with bright lights and loud music

Experience

• Work experience

Job Assets (Nice to Have)

• Education: High school diploma, GED, or equivalent
• Education: Bachelor’s degree or equivalent
• Experience: 1 year of retail/sales leadership experience (supervisor or people management not required)

In keeping with our mission, please connect with if you have questions about how your unique abilities may translate to the requirements for this role, with or without a reasonable accommodation. In your email, please include the position title, the location of the position and the nature of your question or request.

Beyond The Paycheck (Benefits & Perks)

At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team‑based bonus program, we offer extended health plans, paid time off, savings plans, generous employee discounts, fitness/yoga classes, a parenthood top‑up program and personal and professional development programs. Note: availability of these benefits and perks may be subject to your location and employment type and may have certain eligibility requirements. The company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.