Key Account Manager - Permanent contract - EU based Active

Overview

Reporting directly to our co-founder and sales director, Mathieu, your role will be to develop strong relationships and generate growth with around ten of our client accounts within your scope of action (North America & EMEA) alongside our 4 AE.

Responsibilities

• Establishing a sales and loyalty strategy for each key account customer
• Meeting and getting to know each key contact within our key account customers
• Understanding and analyzing each customer's needs and responding with a tailored solution
• Building customer loyalty and ensuring customer satisfaction
• Identifying opportunities and levers for developing the solution within the account (up-sell & cross-sell)
• Conducting sales negotiations and anticipating each contract renewal
• Contributing to the animation of our customer community through partnerships and events

As a true leader, you will ensure effective coordination between the Customer Success, Sales & the marketing team

Account Growth & Qualifications

• Grow each customer account
• Increase the Net New ARR of the portfolio in line with your target plan
• Secure all contract renewals as part of multi-year commitment
• You have already worked in a KAM position in the HRIS ecosystem for 4-5 years for huge groups and on a B2B market
• Your unfailing optimism and taste for challenge will be your best allies
• You are responsive and organized, and you are not afraid of interacting with customers
• You are fluent/native in French and English

Hiring process

• Visio interview with Audrey, our HR Manager
• Fit interview with Mathieu, one of your co-founders and the sales director
• 1 practical test
• 1 referral call & 1 reverse referral call: you can be connected to whoever you choose to have another feedback (for example one of the CSM members)
• Fast and transparent answer (3 weeks max)
• The benefits plan will depend on where you will be based and we can discuss it during the first interview