Key Account Manager Marketplace F/H

Key Account Manager Marketplace F/H

Galeries Lafayette invites applications for the Key Account Manager Marketplace F/H role in Paris, Île-de-France, France.

About the role

In the context of our digital transformation, we are accelerating the development of galerieslafayette.com and strengthening our Marketplace team. Your responsibility will be to animate and develop a portfolio of partner brands while actively contributing to the overall strategy and performance of the platform.

Key Responsibilities

• Create a privileged relationship with Marketplace partners, becoming their central interlocutor on business, operational, technical, and customer service matters.
• Drive partner performance, identify growth levers, analyze results, monitor sales, and build action plans to optimize their activity.
• Ensure catalogue quality, guaranteeing a fluid and inspiring browsing experience that meets Galeries Lafayette’s standards of selection and staging.
• Improve the customer experience by guiding brands to our quality standards, anticipating friction points, proposing optimizations, and rigorously following up customer service with internal teams.
• Handle complaints promptly, ensuring an impeccable marketplace experience.
• In partnership with the Junior Account Manager in alternation, support brand visibility on the site by driving commercial operations, promotions, trade marketing actions, and fully integrating them into platform highlights.
• Support brands in the Go For Good initiative, a strong marker of the group’s responsible engagement.

Qualifications

• At least two years of successful experience in Marketplace (brand or operator).
• A passion for fashion and an affinity for trends.
• Strong technological awareness, anticipating innovations and adopting new technologies with enthusiasm.
• Ability to engage teams, cultivating a supportive and motivating environment to help the company reach its objectives.
• Client‑oriented mindset and genuine ambassador of our brand, building trusted relations and providing personalized experiences.
• Proficiency with Mirakl and Google Analytics.
• Long‑term career outlook: numerous opportunities for growth across the group.

Benefits

• Annual fixed salary between €38,000 and €44,000 gross, paid 13 months.
• Stimulating variable remuneration.
• Discount on purchases.
• Transport allowance covering 80 % of transport costs.
• Personalized integration support.
• Diverse dynamic career path (⅓ of positions in 2025 are filled internally).

About Galeries Lafayette

Galeries Lafayette is a family‑friendly group dedicated to a joyous, creative, and engaged commerce lifestyle, spanning Fashion, Beauty, Home, Jewelry, Watches, and Food. Our inclusive environment welcomes 98 nationalities and promotes gender equality, combats ordinary sexism, and is guided by the 2019 StOpE charter.