Key Account Manager - Dermo-Cosmetics - CDI (H/F)

AMOREPACIFIC Group is a leading Korean beauty company that operates over 30 brands in beauty, personal care, and healthcare. The company was founded in 1945 and is headquartered in Seoul, Korea.

AMOREPACIFIC walked the path of beauty one step at a time to achieve its mission of ‘We make A MORE beautiful world .’ Every member of the company has faith and pride that what they do is contributing to building a better world.

Our dream and our mission ‘We make A MORE beautiful wor ld’ and our belief that the world will become more beautiful when our unique beauty shines and brightens - this is the reason we are on this journey. We are committed to our five principles to realize this dream

• Customer First
• Be the 1st and the Best
• Collaborate with an Open Mind
• Respect Differences
• Act with Integrity

We are looking for a Senior Key Account Manager to own and grow the Sephora EMEA relationship for AESTURA, our dermo-cosmetic brand built on Korean hospital heritage and clinical research. This is a high-visibility role at the intersection of commercial strategy, retailer negotiation, and P&L ownership, covering 19 Sephora markets across Europe.

You will be the primary day-to-day interface with Sephora EMEA and local market teams, translating brand ambition into sell-in and sell-out performance, while building the operational rigor a fast-scaling derma brand needs at retail.

Key Responsibilities

1. Commercial Agreement Management

• Negotiate and manage central and local commercial agreements with Sephora EMEA: RFA, RSF, cooperation budgets (COOP), and returns
• Define general sales conditions and pricing policy across the 19 markets, ensuring consistency between central terms and local execution
• Draft and monitor contracts, guaranteeing compliance with bilateral commitments on both sides
• Negotiate and manage complex, cross-market issues at European scale (stock allocation, pricing harmonization, exclusivity terms)

2. Strategic Steering & Cross-Functional Coordination

• Act as guarantor of agreement compliance, both client-side and internally
• Coordinate transversally with Legal, Supply Chain, Finance, and local Sales teams to ensure aligned execution
• Represent AESTURA in Sephora vendor reviews, category strategy discussions, and pop-up/activation planning

3. Business & Performance

• Track weekly and monthly sell-in/sell-out performance vs. objectives, by market and by door
• Identify root causes of variance (distribution, out-of-stock, merchandising, activation) and drive corrective action plans, including end-of-life and performance optimization plans
• Build and defend annual joint business plans (JBPs), including sell-out targets, marketing investment, and door productivity benchmarks
• Participate in S&OP instances and monitor associated costs and service levels
• Build and deploy 360° activation plans: retail, digital, CRM, media, promotions, and in-store animations in collaboration with marketing manager
• Adapt global and central marketing strategies to the needs of key Sephora markets (e.g. France, Italy, Spain, Germany, UK)
• Develop in-store visibility and brand presence: branded spaces, launch activations, and promotional planograms
• Analyze sell-out data and translate into strategic recommendations to maximize growth

5. Dermocosmetic Expertise & Brand Ambassador

• Present clinical benefits, active ingredients, product demonstrations, and brand protocols to Sephora and internal teams
• Coordinate training for retail and BA teams to strengthen product recommendation and conversion at counter
• Support internal and field teams during activations, launches, and in-store events

6. Operations & Forecasting

• Build and maintain reliable sell-in/sell-out forecasts for new launches and key commercial periods
• Monitor stock levels, service rates, and out-of-stock (OOS) risk in partnership with Supply Chain
• Oversee product lifecycle management across the portfolio: launches, animations, discontinuations
• Prepare regular performance reporting for internal stakeholders, including Brand HQ (Seoul)

QUALIFICATIONS & EXPERIENCE

Experience

• Minimum 5 years of experience in Key Account Management, with mandatory experience in the beauty industry
• Sephora account experience is a strong plus
• Track record of managing multi-market or pan-European retail relationships
• Experience with derma, dermo-cosmetic, or clinically-positioned skincare brands is a plus, not a requirement
• Comfortable negotiating both central agreements and local market-specific terms

Skills

• Strong commercial acumen: comfortable negotiating trading terms, building JBPs, and defending P&L logic with a major retailer
• Data-driven: fluent in sell-out analysis, forecasting, and translating numbers into a narrative for both retailer and internal stakeholders
• Solid understanding of S&OP processes, stock/service-level management, and product lifecycle planning
• Excellent stakeholder management across HQ, retailer, and local market teams, with the diplomacy to align competing priorities
• Genuine interest in dermocosmetic science and comfort presenting clinical claims and ingredient stories to retail and client teams
• Comfortable operating in a fast-moving, entrepreneurial environment within a larger corporate structure (Korean HQ + European commercial operation)
• Ownership mentality — treats the Sephora P&L as their own
• Detail-oriented without losing sight of the broader brand strategy
• Resilient under negotiation pressure; a skilled but constructive advocate for the brand's interests
• Comfortable acting as a brand ambassador, not just a negotiator