Key Account Manager

Job Duties and Responsibilities

• Analyse customer expectations/needs within the area, propose appropriate technical solutions, prepare costings and commercial proposals.
• Manage the processing of quotations and orders.
• Build customer loyalty and identify new customers and prospects.
• Ensure and develop a strong field presence.
• Carry out competitive intelligence (prices, technology, services…) and report relevant information.
• Perform administrative tasks related to sales activities (updating customer/prospect data, scheduling appointments, drafting reports…).
• Carry out after‑sales service actions in the field, either alone or with an authorised person.
• Monitor and be informed about after‑sales service processing in the area.
• Respond to customer requests (product information…).
• Represent the company during promotional events (trade fairs…).
• Participate in sales meetings.
• Report results and visit reports.
• Report market information.
• Maintain a high level of product knowledge.
• Participate in the budget‑building process by establishing sales projections.

Other Missions (non‑specific to the function)

• Projects:
  • Participate in transversal site or group projects
• Quality:
  • Comply with quality procedures related to the position
  • Participate in continuous improvement by reporting malfunctions and proposing improvements
• HSE&S:
  • Complies with the general Hygiene, Safety, Environment and Security (HSE&S) rules within the company
  • Complies with HSE&S rules at the workstation and helps promote them among colleagues
  • Immediately alert if a potential HSE&S risk is detected and, if necessary, suspends the activity pending instructions and/or measures

Skills and Competencies

• Knowledges:
  • Significant experience in a comparable or similar position
  • Knowledge of sales techniques, sales administration or customer relationship management
  • Technical knowledge in hydraulics (mechanical knowledge is a plus)
  • Knowledge of ERP software and MS Office Suite
  • Valid category B driving license and commitment to report any loss/suspension
  • Professional English is a pro
• Know‑how:
  • Mastery of sales techniques and methods: negotiation…
  • Design of hydraulic systems
  • Use of IT tools and software