Key Account Manager

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As a Key Account Manager at OCUS, you’ll act as the CEO of your accounts: driving client satisfaction, orchestrating flawless delivery, and expanding relationships with global enterprise clients. This role demands ownership, grit, and high agency — you’ll be both strategist and operator, ensuring clients see and get the full value of OCUS.

Client Ownership & Relationship Management

• Serve as the single point of contact and trusted advisor for your portfolio of global enterprise clients
• Build deep, long‑term relationships with senior stakeholders across product, operations, marketing and procurement
• Anticipate client needs, proactively solve problems, and maintain best‑in‑class service levels

Delivery Excellence

• Ensure all contractual commitments are delivered on‑time, with quality and consistency
• Translate client goals into clear actions for internal delivery teams
• Monitor account health, track KPIs, and lead corrective actions where needed
• Escalate and resolve issues swiftly, protecting both client satisfaction and OCUS’ reputation

Growth & Expansion

• Identify upsell and cross‑sell opportunities within existing accounts
• Build compelling business cases to expand OCUS’ footprint across teams, geographies, and use cases
• Negotiate renewals and expansions, collaborating closely with leadership on strategy and execution

Strategic Advisory

• Act as a consultant to your clients, helping them optimise their visual content strategy
• Share insights, benchmarks, and best practices to position OCUS as a strategic partner, not just a vendor
• Influence client roadmaps by connecting their business priorities to OCUS’ solutions

Cross‑functional Collaboration

• Orchestrate internal teams (Delivery, Product, Ops, Marketing) around client needs
• Drive alignment between client expectations and OCUS capabilities
• Represent the “voice of the client” internally, feeding insights into product development and process improvements

Leadership Exposure

• Report directly to the CEO, with visibility and influence on OCUS’ commercial strategy
• Contribute to shaping the account management playbook as we scale globally
• 5–7+ years of experience, including 3+ years in a startup (non‑negotiable)
• Proven track record as a Key Account Manager for global enterprise clients
• Consulting experience is a strong plus (strategy, ops, or digital)
• High agency, ambition, and grit — you take ownership, move fast, and deliver results
• Strong relationship‑builder and communicator
• Fluent in English and French
• Based in Paris, France
• Screening Interview: A first conversation with our Talent Acquisition Manager
• CEO Interview: A discussion with the CEO focusing on your skills and experience
• Business Case: A practical task where you present a business case to a KAM and the CEO

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Other

Industries

• IT Services and IT Consulting

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