Key Account Manager

Job Purpose

Ensure and/or develop the turnover of the area according to the sales objectives defined by management.

Job Duties And Responsibilities

• Analyse customer expectations/needs within the area, propose appropriate technical solutions, prepare costings and commercial proposals.
• Manage the processing of quotations and orders.
• Build customer loyalty and identify new customers and prospects.
• Ensure and develop a strong field presence.
• Carry out competitive intelligence (prices, technology, services…) and report relevant information.
• Perform administrative tasks related to sales activities (updating customer/prospect data, scheduling appointments, drafting reports…).
• Carry out after-sales service actions in the field, either alone or with an authorized person.
• Monitor/be informed about after-sales service processing in the area.
• Respond to customer requests (product information…).
• Represent the company during promotional events (trade fairs…).
• Participate in sales meetings.
• Report results and visit reports.
• Report market information.
• Maintain a high level of product knowledge.
• Participate in the budget‑building process by establishing sales projections.

Other Missions (non‑specific To The Function)

• Projects: Participate in transversal site or group projects.
• Qualité: Comply with quality procedures related to the position, participate in continuous improvement by reporting malfunctions and proposing improvements.
• HSE&S: Complies with the general Hygiene, Safety, Environment and Security rules within the company, complies with HSE&S rules at the workstation and helps promote them among colleagues, immediately alerts if a potential HSE&S risk is detected and, if necessary, suspends activity pending instructions and/or measures.

Skills and Competencies

• Knowledges: Significant experience in a comparable or similar position.
• Knowledge of sales techniques, sales administration or customer relationship management.
• Technical knowledge in hydraulics (mechanical knowledge is a plus).
• Knowledge of ERP software and MS Office Suite.
• Valid category B driving license and commitment to report any loss/suspension.
• Professional English is a pro.
• Know‑how: Mastery of sales techniques and methods: negotiation…
• Design of hydraulic systems.
• Use of IT tools and software.
• Soft-skills: active listener, reactivity, interpersonal skills, diplomacy, dynamism, autonomy, organization.