Key Account Manager

With more than 2,000 customers, our KAM team manages a range of accounts across the business. We are looking for a Key Account Manager to own a mid-market portfolio focusing on renewals, upsell, and cross-sell. You will report to the Key Account Manager Team Lead

What we're looking for

With more than 2,000 customers, our KAM team manages a range of accounts across the business. We are looking for a Key Account Manager to own a mid-market portfolio focusing on renewals, upsell, and cross-sell. You will report to the Key Account Manager Team Lead

Responsibilities

• Own and develop your portfolio, building strategies for growth, adoption, satisfaction, and retention — in close partnership with a Customer Success Manager
• Develop a deep understanding of Didomi's product suite and generate new qualified opportunities through use cases and strategic recommendations
• Manage the full commercial relationship: discovery, platform demonstration, proposal development, negotiation, and closing
• Grow revenue from existing accounts through upselling and cross-selling
• Map accounts across your portfolio and identify new business opportunities within existing client structures
• Build and maintain strong relationships with key decision-makers within your accounts
• Work closely with other departments to ensure client satisfaction (product feedback, success stories, testimonials)
• Monitor and analyse account performance, maintain accurate forecasting, and provide reliable revenue estimates

Your profile

• 3+ years of experience in a similar role, with at least 2 years in the SaaS industry
• Proven ability to manage and grow a portfolio of accounts
• Strong client relationship management skills
• Excellent written and verbal communication skills
• Experience with CRM tools, ideally Salesforce
• Commercial focus with the ability to work independently and manage a complex portfolio
• Fluent in English and French

Tools

• Salesforce, Notion

Recruitment process

• HR screening with our Talent Acquisition Expert
• First interview with our Key Account Management Team Lead
• Case study
• Interview with SVP Global Sales
• Interview with our CRO & Co-Founder (Optional)
• Reference checkReference check
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