Key Account Manager

Company Overview

Health can't wait. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that's exactly how healthcare works today. You wait, until you can't. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it's coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It's not solely a question of willpower. It's the healthcare system itself that needs to work for everyone, in a sustainable way. We are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm is what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

Key Account Management Team

Our Account Management team's purpose is to make our key accounts stay and grow with Alan. We created the team in 2020 and we are now 30+.

We are looking for amazing people to help us take care of our growing pipe on Public Sector accounts (Ministries and other public entities). Being a Key Account Manager at Alan means joining a team of talented, committed and passionate experts, with different backgrounds. We move fast, with a lot of ownership, and are proud to tackle big problems!

Is it you we're looking for?

Responsibilities

• Handle a portfolio of strategic accounts in the Public Sector
• Build and maintain strong customer relationships with key stakeholders and display a customer‑centric approach to identify the main needs and allow our clients to achieve their goals through Alan
• Proactively identify potential signals of dissatisfaction and implement solutions to answer them
• Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins
• Analyze and present consumption reports to customers through business reviews
• Identify and execute out‑of‑the‑box initiatives to engage our existing customers
• Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability
• Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams

Qualifications

• At least 6 years of experience in a customer‑facing role including frequent interactions with C‑Levels
• Full working proficiency in French (excellent oral and written communication)
• At least advanced level in English
• Experience dealing with very large organizations and potentially with unions
• Tact and empathy that make great negotiators
• Expert in positive lobbying with key stakeholders and creating long‑term relationships based on trust and transparency
• Very analytical, comfortable presenting deep data analysis to clients and solving complex problems
• Great active listening skills and mastery in the art of crafting the right follow‑up message
• Growth mindset, able to adapt to new trends and develop an in‑depth understanding of the health insurance market
• Currently based in (or willing to relocate to) Paris, Bordeaux or Marseille
• Nice to have: previous experience in Insurance or any industry linked to benefits; experience with or within the Public Sector space

For this opportunity, we are aiming to hire within the C1‑E level range.

Perks & Benefits

• Fair rewards: generous equity packages complement your base salary
• Flexible Office: amazing office space at our Paris HQ or sponsored co‑working hubs in Bordeaux or Marseille
• All the tools you need: top‑of‑the‑range equipment – Macbook Pro, keyboard, laptop stand, monitor, and noise‑canceling headphones
• Flexible vacation policy and flexible working hours: organize your time as you wish
• Delightful healthcare insurance: extremely comprehensive health insurance – 100% for you and your children, 90‑100% for partners depending on your country (permanent contracts only)
• Transport: country‑specific commuter benefits
• Learning & Training opportunities: highly flexible training policy, free books and budget to attend and speak at conferences if the opportunity arises