Key Account Manager

Job Description Summary

Responsible for local‑level key account management, overseeing a small team and/or specific strategic accounts. Leads and develops business relationships with key customers to strengthen partnerships and achieve sales objectives. Builds and maintains strong relationships with key stakeholders, develops a deep understanding of customer and patient‑related challenges, and identifies tailored solutions that improve patient care and create long‑term value.

Job Description

Major accountabilities

• Responsible for driving sales, promotion and development in the designated accounts to reach commercial goals.
• Develop customer development strategy, dedicated KAM action plans for assigned accounts, aligns on account objectives and executes.
• Lead the preparation of strategies and individual tactical plans and to give strategic input in terms of analysis, future potential and key programs required for the accounts.
• Prepare and negotiate contracts, and guide initiatives that the company launches to target particular account.
• Analyze market situation including competitive intelligence activities on key accounts and key competitors.
• Organize customer events and other programs independently or with marketing/medical department, in line with agreed business tactical plans.
• Contribute to the mapping of stakeholders, including segmentation and profiling and provide accurate and timely data for the Sandoz CRM system.
• Responsible for driving the sales operations plan and for achieving agreed sales and broader performance targets for own part of the organization.
• Develop an effective sales team through training and coaching or management of key commercial programmes.
• Reporting of technical complaints / adverse events / special case scenarios related to Sandoz products within 24 hours of receipt.
• Distribution of marketing samples (where applicable).

Key performance indicators

• Sales revenue and revenue growth in designated accounts.
• Operating budget for designated key accounts (Budget, Cost, Sales, etc.).

Minimum Requirements

• Work Experience: Handling quality metrics & issues.
• Team management experience is preferred.
• Sales experience in multinational companies.
• Key account management experience.
• Clinical Trial Design, Data Review & Reporting.
• Innovative & Analytical Technologies.
• Languages: French and English.

Skills Desired

Our Purpose here at Sandoz is pioneering access for patients. As the global leader in 'off-patent' high quality medicines, we are able to make medicine more affordable and accessible. Our broad global portfolio comprises of approximately 1,300 quality biosimilar and generic medicines, enabling us to provide more than 900 million patient treatments across 100+ countries per year, and while we are proud of this achievement, we have an ambition to do more! Powered by our talented and ambitious colleagues, who, in return for dedication and skills, experience a flexible, collaborative & inclusive culture where diversity of thought is welcomed and where personal growth is nurtured!