Key Account Manager

Job Purpose

• Ensure and/or develop the turnover of the area according to the sales objectives defined by management

Job Duties and Responsibilities

MISSIONS / ACTIVITE / TACHES

• Analyse customer expectations/needs within the area, propose appropriate technical solutions, prepare costings and commercial proposals.
• Manage the processing of quotations and orders.
• Build customer loyalty and identify new customers and prospects.
• Ensure and develop a strong field presence.
• Carry out competitive intelligence (prices, technology, services…) and report relevant information.
• Perform administrative tasks related to sales activities (updating customer/prospect data, scheduling appointments, drafting reports…).
• Carry out after-sales service actions in the field, either alone or with an authorized person.
• Monitor/be informed about after-sales service processing in the area.
• Respond to customer requests (product information…).
• Represent the company during promotional events (trade fairs…).
• Participate in sales meetings.
• Report results and visit reports.
• Report market information.
• Maintain a high level of product knowledge.
• Participate in the budget-building process by establishing sales projections.

OTHER MISSIONS (non-specific to the function)

• Projects : Participate in transversal site or group projects

• Qualité : Comply with quality procedures related to the position; Participate in continuous improvement by reporting malfunctions and proposing improvements

• HSE&S : Complies with the general Hygiene, Safety, Environment and Security (HSE&S) rules within the company; Complies with HSE&S rules at the workstation and helps promote them among colleagues; Immediatly alert if a potential HSE&S risk is detected and, if necessary, suspends the activity pending instructions and/or measures

Skills and Competencies

COMPETENCES NECESSAIRES

• Knowledges : Significant experience in a comparable or similar position; Knowledge of sales techniques, sales administration or customer relationship management; Technical knowledge in hydraulics (mechanical knowledge is a plus); Knowledge of ERP software and MS Office Suite; Valid category B driving license and commitment to report any loss/suspension; Professional English is a pro

• Know-how : Mastery of sales techniques and methods: negotiation…; Design of hydraulic systems; Use of IT tools and software

• Soft-skills: active listener, reactivity, interpersonal skills, diplomacy, dynamism, autonomy, organization