Key Account Management Assistant (m/f/d) France

TRIO Lighting Group ist one of the leading specialists in decorative residential lighting. Innovative product ideas, a high degree of flexibility and a consistently customer-focused approach to thinking and acting are the pillars of our success.

For our office in Lille, France, we are looking for a full-time

Key Account Management Assistant (m/f/d)

We have created an exciting role that combines Customer Service, Sales Support and Key Account Management in an international environment. As our Key Account Management Assistant (m/f/d), you will work closely with our Key Account Managers, Sales Managers and international customers, playing a key role in delivering outstanding customer service and ensuring the smooth execution of commercial projects. This highly collaborative position offers a unique 360° view of our business, the opportunity to build strong customer relationships and the chance to make a real impact on our customers' success.

What waits for you:

• Act as the primary point of contact for our international key accounts, supporting customers with orders, deliveries and ongoing projects
• Coordinate the entire order fulfillment process - from quotation to on-time delivery - in close collaboration with Sales, Logistics and Product Management
• Plan and support promotions, merchandising activities and display installations to help drive our customers´ sales success
• Monitor promotional performance, prepare reports and identify opportunities to optimize customer business
• Handle customer complaints in a professional and solution-oriented manner to ensure a high level of customer satisfaction
• Travel internationally to support merchandising projects and strengthen customer relationships on site

Your Profile:

• You have a degree in Business Administration or a commercial qualification with relevant experience in Customer Service, Sales Support or Key Account Management
• You are a proactive communicator who enjoys building long-term customer relationships
• You are highly organized, solution-oriented and able to manage multiple projects simultaneously
• You have experience working with ERP systems and are confident using Microsoft Office, especially Excel
• You are fluent in French and English

What you can look forward to:

• Flexible working: One home office day per week
• Growing environment: Join a company in an exciting growth phase in Lille and help shape it´s future
• Meaningful impact: Your ideas and contributions will help drive the development of the business
• Open culture: Flat hierarchies, short decision-making paths and transparent communication
• International collaboration: Work closely with colleagues across different countries and departments

At TRIO, we stand for passion, innovation and teamwork. We believe that excellent working conditions are just as much a part of our corporate culture as maintaining high standards for our employees. A collaborative and respectful working environment is essential to a positive workplace atmosphere and forms the foundation of our business success. That is why TRIO values both young talent and the expertise of experienced professionals.