KERING Head of Clienteling
About Kering
Kering is a global, family-led luxury group, home to people whose passion and expertise nurture creative Houses across couture and ready-to-wear, leather goods, jewelry, eyewear and beauty: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Mc
Queen, Brioni, Boucheron, Pomellato, Dodo, Qeelin, Ginori 1735, as well as Kering Eyewear. Inspired by their creative heritage, Kering Houses design and craft exceptional products and experiences that reflect the Group’s commitment to excellence, sustainability and culture. This vision is expressed in our signature: Creativity is our Legacy. In 2025, Kering employed 44,000 people and generated revenue of 14.7 billion.
Job Description
Withinthe newly created group commercial organization of Kering, aiming at increasing cross-brand coordination and alignment, maximizing channel effectiveness and supporting a better and more client-centric retail execution, we are currently seeking a
Group Head of Clienteling to join our team.
Your opportunity
The Group Head of Clienteling is responsible for defining and driving Kering’s client development strategy across Kering houses, with a focus on accelerating client acquisition, increasing retention and loyalty, as well as lifetime value through elevated client engagement initiatives and appointment-driven selling. This role partners closely with brand leadership, retail teams, CRM, merchandising, digital, and data teams to create scalable clienteling frameworks that strengthen customer relationships, increase repeat business, and elevate the luxury client experience across all touchpoints.
How you will contribute
The role will define and implement a Group-wide clienteling and client engagement strategy aligned with Kering’s luxury positioning and growth objectives, by leading initiatives that enable brands to identify, recruit, engage, and upgrade high-potential clients through personalized outreach, strategic appointments, experiential activations, and data-driven client engagement programs.
Among the core responsibilities the role is expected to:Partner with our houses to develop best-in-class client development programs that drive: new client acquisition, client retention and reactivation, client upgrade and VIC development, appointment conversion and productivity, and cross-category and omnichannel growth
Establish client engagement frameworks tailored to the maturity and positioning of each brand
Drive appointment-based selling initiatives to increase conversion, average transaction value, and client loyalty identifying key priorities by brand
Define KPIs and dashboards to measure: appointment productivity, client retention, repeat purchase behavior and patterns, recruitment effectiveness, client lifetime value, VIC penetration and engagement
Collaborating with the houses, the role will contribute to the:Development of elevated client engagement journeys across physical retail, digital, and omnichannel environments
Design and scale personalized outreach strategies, including: one-to-one appointments, VIC experiences, exclusive events and activations, remote selling and virtual engagement, follow-up and retention campaigns
Ensure consistency and excellence in luxury client experience standards across brands and regions
Collaborate with retail excellence teams to embed client-centric behaviors into daily operations
Close partnership with tech, data, CRM and Client analytics’ Group organizations will be fundamental to:Optimize clienteling tools and reporting capabilities
Support the development of AI-driven client targeting strategies
Contribute to consumer segmentations criteria
Influence one-to-few strategies
Promote retail action-oriented decision-making across client engagement initiatives
While driving a reset and restart phase of the Group clienteling strategy, the role will help to shape and coordinate new support roles in client development to be potentially created in key markets to help all houses in top clients’ reach and acquisition.
Who you are
Profile and qualifications we are looking for:10–15+ years of experience in clienteling and client engagement in luxury
Strong understanding of luxury client behavior and high-touch service models
Proven experience developing and scaling client engagement and appointment-selling programs
Demonstrated success driving commercial performance through client development initiatives
Experience working across multiple markets preferred
Strong analytical capabilities with experience leveraging customer data and KPIs
Excellent leadership, communication, and stakeholder management skills
Ability to influence senior executives and cross-functional teams in a global environment
Data-driven mindset with strong analytical capabilities
Why work with us?
Would like to take part in an industry revolution, creating impact at global level and establishing a new way of working for one of the major Luxury Groups in the world? Join us!
Kering is committed to diversity and inclusion and to providing equal opportunities in employment. We believe diversity in all its forms – disability, age, color, ancestry, sex, national origin, sexual orientation, age, citizenship, marital status, gender identity, religion – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
Job Type
Regular
Start Date2026-07-31Schedule
Full time
Organization
Kering SADepartment:Communication & Marketing