Junior Technical Support Manager (m/f/d)

Communicating with customers to create, track, and resolve IT support cases.

Analyze, qualify, and resolve technical issues (Level 1 and Level 2 support).

Meeting time-dependent and SLA-based response times.

Providing technical advice to customers as needed.

Creating and updating our technical documentation for technical support.

Collect, structure, and formalize customer feedback (bugs, pain points, feature requests).

Work closely with the product development team to track bug fixes and product enhancements.

Participate in reviews, roadmap discussions as the voice of the customer.

Test new features and releases prior to production deployment.

Your Skills

Technical Skills:

IT-related training (IT specialist) or similar.

Having experience with HTML and CSS is required.

Knowledge in databases such as MySQL/MariaDB or Postgres or any other is beneficial.

Soft Skills

You have a quick grasp of new concepts and are quick to familiarize yourself with new technologies.

You can apply technical and logical thinking broadly to find theoretical and practical solutions.

You are part of a team, but you are also able to work independently.

You can dynamically adapt to new priorities to achieve company or team goals.

You demonstrate integrity, creativity, and enthusiasm in finding solutions.

You can express yourself clearly and precisely inFrenchandEnglish.

You are able to work with a wide variety of people and their skill sets within the company.

• Friendly home office policy.
• Meal vouchers and transportation subsidies in France.
• Professional training.
• Company library with the possibility to buy new books.
• Celebrations of special events e.g. marriage, childbirth, work anniversary.
• Language courses during working hours.
• Local team dinners and global team events: Summer Party and Christmas Party.