Junior IA & Technical Project Manager (Apprentice)

Position Overview

This role goes beyond traditional support: you are the Technical Scalability Architect and the AI Expert for our EMEA partner ecosystem.

Responsibilities

• Technical Gatekeeper: Act as the guardian of technical standards to ensure high-quality entry and integration.
• GenAI Deployment: Implement Generative AI solutions to automate knowledge sharing and support processes.
• Knowledge Transformation: Turn every interaction into a permanent asset, empowering our partners to be 100% autonomous.
• Ultimate Goal: Drive the implementation of an automated documentation system designed to achieve key results: empower partners to solve challenges independently, reduce partner queries, increase business volume, and elevate deployment quality.
• AI Implementation & Automation: Deploy and Administer AI Tools; shift to a self‑resolution engine.
• Ecosystem Gatekeeping: Primary filter for technical inquiries; train partners; protect R&D and internal support time.
• Knowledge Engineering: Identify trends, create expert content, maintain the source of truth on our portal.
• Expertise Bridge: Collaborate with the Solution Engineering team to validate designs and ensure alignment between vision and reality.

Qualifications

• Currently studying Computer Science, IT Management, or a related technical field.
• Familiarity with SaaS architectures, APIs, and Identity Providers (Azure Entra ID, Okta, Google OIDC).
• Exceptional ability to simplify complex technical concepts into clear written documentation.
• Fluency in English (mandatory for EMEA scope) and French; German fluency is a plus.
• Mindset: Prefer building systems that answer questions rather than answering them twice.
• What you will learn:
  • Hyper‑Growth Experience: Learn to scale operations with agility and speed.
  • Strategic Partnerships: Gain exposure to global tech leaders like Google Cloud and Microsoft 365.
  • Market Leadership: Work for a recognized Gartner Magic Quadrant Leader in Employee Experience.
  • Enablement Strategy: Master methodology for enabling a global partner network to sell and deploy high-performance software.

Benefits

• Hybrid work model – 2 days at the office, 3 days remote.
• RTT days – 10 extra days off per year.
• Meal vouchers (SWILE) and free snacks & coffee.
• Yoga classes – Take a mindful break in our Paris office.
• Supportive parental leave and family moments – Including a Christmas party for your kids.
• Health insurance (ALAN) – 60% covered + full life & disability cover.
• Afterworks, team celebrations & seasonal parties.
• French & English lessons, professional development & access to Leeto CSE.

We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences.