Junior Customer Succession and Product Coordination

Candidates based in France who are legally authorised to work in France, this opportunity is for you.

(EN) We’re Hiring: Junior Customer Success and Product Coordination

Start date:

As soon as possible

About Zettabyte

Zettabyte is a fast-growing international SaaS company providing ERP solutions to higher education institutions across Europe and Asia.

Headquartered in Singapore, with operations in Indonesia, France, Estonia, and Madagascar, Zettabyte supports more than 400 schools and universities and continues to expand through new subsidiaries, products, and international projects.

Zettabyte is looking for a Customer Success and Product Coordination professional to support our customers in France and maintain clear, timely, and effective communication between customers and the production team.

This role involves more than responding to customer enquiries. You will ensure that customer needs, issues, and feedback are properly understood, documented, tested, communicated, and followed through to resolution.

You will act as a bridge between customers and the production team, participate in functional testing, report bugs clearly, prepare testing reports, and help customers use the platform through practical guidelines and documentation.

This position is suitable for someone who communicates confidently with customers, works in a structured manner, pays close attention to detail, and actively seeks clarification when information is incomplete or unclear.

• Communicate with customers clearly, professionally, and promptly
• Understand and document customer needs, questions, issues, and feedback accurately
• Act as a communication bridge between customers and the production team
• Translate customer concerns into clear and actionable information for internal teams
• Coordinate customer requests with product and production priorities
• Follow up on customer requests and reported issues until they are resolved or properly escalated
• Perform functional testing on platform features and customer-reported issues
• Identify, document, and report bugs with clear reproduction steps and supporting evidence
• Track issues and provide structured testing and product feedback
• Prepare testing reports, customer guidelines, usage instructions, and supporting documentation
• Help customers understand and use the platform through clear and practical guidance
• Escalate unclear, high-risk, urgent, or blocked matters at an early stage
• Coordinate with internal teams to maintain clarity on priorities, progress, responsibilities, and expected outcomes
• Manage customer feedback, complaints, and changing priorities professionally
• Maintain clear and organised records of customer requests, product issues, and follow-up actions
• Support continuous improvement of customer communication and product delivery processes
• Professional proficiency in French, both spoken and written
• English proficiency at a minimum B2 / C1 CEFR level
• Strong communication and coordination skills
• Ability to communicate professionally and confidently with customers
• Ability to explain issues clearly and write structured reports
• Ability to organise information and document issues accurately
• Strong attention to detail and discipline in following up on tasks
• Comfortable coordinating with customers and internal teams simultaneously
• Ability to manage customer feedback, complaints, and changing priorities professionally
• Ability to ask for clarification when information is incomplete or unclear
• Comfortable working in an international and fast-moving environment

Fresh graduates and junior candidates are welcome to apply.

• Basic understanding of software quality assurance and functional testing
• Experience reporting bugs or documenting technical issues
• Experience in customer service, customer success, product support, or product coordination
• Familiarity with ticketing, documentation, or issue-tracking tools
• Exposure to SaaS, ERP, EdTech, or B2B software environments
• Experience preparing customer guides, testing reports, or usage documentation
• Basic understanding of product workflows and software delivery processes
• Familiarity with Jira or similar product and issue-management tools

You may be a good fit for this role if:

• You are comfortable communicating directly with customers
• You listen carefully and identify the actual issue behind a customer request
• You can turn unclear information into structured and usable documentation
• You follow issues through instead of stopping after reporting them
• You remain professional when handling complaints or difficult feedback
• You care about accuracy, clarity, customer experience, and product quality
• You are willing to test, investigate, and coordinate rather than simply forward messages
• You can manage several customer and product-related priorities in an organised manner
• You are comfortable working between customer-facing and internal product responsibilities

• Competitive salary based on experience
• Direct exposure to software delivery and customer-facing product work
• Opportunity to work closely with customers, product stakeholders, and the production team
• Practical learning environment with real responsibilities
• Experience working with ERP solutions used by higher education institutions
• International and fast-growing working environment
• Opportunity to develop skills in customer success, testing, documentation, product coordination, and software delivery
• Hybrid working arrangement in Lille