JOVEM APRENDIZ

Company Overview

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent with solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 team members, Pluxee is a trusted partner within a highly interconnected B2B2C ecosystem comprising over 500,000 clients, 36 million consumers, and 1.7 million merchants.

Position

Customer Care Analyst

Responsibilities

• Handles incoming interactions in accordance with guidelines.
• Generates client feedback when needed.
• Manages own backlog of actions and e‑mails.

Experience Requirements

First experience in Customer Care or possibly as a receptionist or personal assistant.

Education Requirements

School education.

Technical Skills

• Familiar with Customer Care tools.
• Familiar with digital platforms.

Required Skills

• Attention to Detail
• Innovation
• Multitasking
• Problem Solving
• Time Management
• Adaptability

Languages

• English
• Portuguese

Behavioral and Professional Competencies

• Customer focus: Building strong customer relationships and delivering customer‑centric solutions.
• Resourcefulness: Securing and deploying resources effectively and efficiently.
• Cultivating innovation: Creating new and better ways for the organization to be successful.
• Adaptability.
• Attention to Detail.
• Communication.
• Customer-Centric Mindset.
• Customer Experience Management.
• Multitasking and Time Management.
• Pluxee Product and Market Knowledge.
• Problem Solving.

Benefits

• A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
• A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast‑paced and innovative environment. We respect and care authentically about our people, embrace wellbeing and work‑life balance, welcome new ideas, and have fun.
• An empowering environment: Be yourself! We proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive workplace where all abilities are celebrated, and equal learning and growing opportunities are provided.