JIRA Support Officer

We are looking for a skilled JIRA Support Officer to manage and support the Atlassian Jira platform and Jira Service Management environment. The role involves ensuring smooth day-to-day operations, handling user requests, and maintaining system configurations for engineering and IT users.

Key Responsibilities

• Configure and manage Jira projects, workflows, agile boards, and request types
• Administer user access, roles, groups, and permission schemes
• Maintain dashboards, filters, notification schemes, and JQL queries
• Handle service requests and incidents within defined SLAs
• Troubleshoot issues and elevate complex platform problems when required
• Implement workflow and configuration changes with proper validation
• Create and maintain user documentation and provide end-user support

Required Skills & Experience

• 3+ years of experience in Jira Administration (Data Center) and Jira Service Management
• Strong knowledge of permission schemes, roles, and user access management
• Hands-on experience with dashboards, filters, and JQL
• Experience in IT service management / ITIL-based environments
• Strong communication skills (technical & non-technical stakeholders)

Nice to Have

• Experience with Confluence and/or Bitbucket
• Knowledge of Jira automation or ScriptRunner (Groovy)
• Experience in Jira upgrades and app/add‑on management
• Basic SQL knowledge or database understanding
• Experience with asset management tools (Insight/Assets)
• Exposure to large enterprise or engineering environments

Soft Skills

• Strong analytical and problem‑solving skills
• Customer-focused approach
• Ability to manage priorities in a high-volume support environment
• Good written and verbal communication skills