IT User Support Expert
HCLTech is a global tech company with 225,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion.
HCLTech France: +500 HCLTechies. Offices: Paris, Lyon, Toulouse and Blagnac.
We are seeking a IT User Support Expert to fill multiple positions to join our team at a client’s facility in Marcq-en-Barœul, which is 15 minutes away from Lille.
- 3-4 days onsite
- Years of experience: 5+ years
Overview
The Workstation Installation & Operations Engineer will support the infrastructure and IT production. The role involves user support (internal & external), equipment management, troubleshooting, and administration of user accounts and telephony.
Responsibilities
- Provide user support (levels 0, 1, and 2 for workstations, telephony, smartphones, and VPN access)
- Record and process requests using ticketing tools, and elevate to level 2 teams as needed
- Prepare and configure equipment (desktops, laptops, printers, scanners), manage equipment movements and stock
- Troubleshoot and install equipment, contribute to maintenance interventions
- Administer user accounts for relevant tools
- Manage and track requests via ticketing tools
- Oversee telephony management and elevate to third‑party operators when necessary
Mandatory skills
- MS Windows
- Office Suite (Exchange Online, OneDrive, O365)
- DNS
- TCP/IP
- MS Windows Server
- Active Directory
Appreciated skills
- Experience in equipment management and stock tracking
- Ability to work in a support and maintenance environment
- Familiarity with ticketing tools and escalation processes
- Strong troubleshooting and installation skills
- Experience in user account administration
Benefits
- Global career opportunities and mobility.
- Flexible work environment supporting work-life balance.
- Exciting projects and upskilling opportunities to shape your role.
- Total wellbeing focus: Beyond professional growth, you’ll be able to collaborate with like‑minded colleagues to drive meaningful impact through initiatives such as our CSR Council, Diversity Council, Women Connect, and many more.