IT Support Technician (Level 1)

Introduction: Serco is a leading Space Services Provider with thousands of skilled professionals supporting more than 50 space missions for over 10 Space and Government agencies worldwide, including ESA and NASA. We deliver space capability across the full lifecycle — from satellite testing and launch services, through LEOP and spacecraft operations, to space surveillance, data management, and downstream application development. Now, we are looking for Level 1 - IT Support Technicians to become part of this mission. In this role, you will support operational activities for a key customer within Serco’s European Space division, helping maintain the operational readiness and availability of the Galileo Service Centre backup infrastructure in Toulouse. Your Mission: Your work will directly contribute to keeping Europe’s satellite navigation services resilient and secure. From daily system checks and alarm monitoring to antivirus updates, intrusion-detection signatures, and L1 maintenance, you will be part of the frontline ensuring systems remain healthy. When incidents arise, you will support troubleshooting by extracting logs and operational evidence, helping restore services quickly and safely. What You'll Do: Continuously monitor, control, and log the status of the infrastructure, ensuring timely reaction to alarms and discrepancies in line with operational procedures. Support and execute both planned and emergency handovers, ensuring seamless takeover and restoration of services. Ensure service continuity in case of an unplanned handover. Perform all L1 preventive, corrective, adaptive, and perfective maintenance activities and escalate to L2/L3 when required. Ensure alignment with the configuration, updates, and changes applied to the prime infrastructure, maintaining operational consistency and readiness. Prepare and submit operational reporting covering performance, availability,