IT Support Technician

IT Support Technician / 1st line support

Our client is a global leading high tech company:

• Over 6,500 employees across 20+ offices;
• Fast growing;
• Cutting edge AR and VR technologies, 3D printing, etc.

They are looking for an IT Support technician to join Paris office:

• 6 to 12 months experience
• Right hand man to IT support manager on site and be the escalation point for IT issues;
• Troubleshooting mostly Mac OSX plus some Windows OS and Linux OS, IT network, AD, storage, backups and digital workspace technologies such as Okta, Atlassian, Slack, Confluence, Google Workspace, JAMF/Airwatch
• Video Conferencing support
• Clearing tickets backlog, analysing issues and following up with end users, elevate technical issues, helping resolving problems and finding root cause within SLA;
• Documentations
• Help with IT network configuration, IT project work and IT inventory

This contract is €250 per day inclusive of benefits.

Monday - Friday normal business hours.

No Shift work/ weekend work.

Requirements

• 6-12 months experience working as IT support
• Working knowledge in Gsuite or Mac OSX
• Excellent client facing and problem solving skills, creative thinking and sociable personality