IT Support Technician

About the role

We are looking for an IT technician for level 1 and 2 IT support to ensure a high level and reactive support to our employees in a fast-growing environment. You will be part of our IT team of 6 under the responsibility of the IT Manager. You will help Alice & Bob employees work with our IT systems making sure they get a great user experience. You will be the owner of the employee’s IT experience and will always care about lending Alice & Bob’s employees a hand when they encounter IT issues.

Responsibilities

• Handle general IT ticketing and problem escalation.
• Support and manage IT onboarding and offboarding of employees: prepare, install the workstations (through automation), access rights, inventory, and return of equipment.
• Manage setup of computers and videoconferencing equipment, and basic setup of other IT equipment such as servers or network hardware.
• Provide local support to users on their computers (Windows, MacOS, Linux) and the IT infrastructure.
• Troubleshoot, diagnose and intervene on IT software and hardware issues.
• Handle the security and conformity of our devices included in our mobile device management servers (Windows, macOS, Linux).
• Manage the inventory of all IT assets (computers, accessories, monitors, printers, videoconferencing, audio/video, networking, phones ….) and licenses.
• Manage IT software licenses, accounts and access rights (User directory, office suite, messaging, knowledge base, password manager, VPN…)
• Manage IT devices and software lifecycles (procurement, assignment, audit, repair, shipping, re-use, renewal, end-of-life).
• Follow cases with support vendors.
• Create, maintain, and update the IT knowledge base with up-to-date and accurate procedures/working instructions.
• Identify ways to improve, and automate IT processes and develop the needed toolset.
• Manage IT-related matters during office changes.

Requirements

• 3+ years experience in IT Technical Support.
• Ability to work with Windows, macOS, and Linux devices.
• Excellent problem-solving ability.
• Excellent written and verbal communication skills. (Communicate clearly and efficiently with your stakeholders).
• Fluent in French & English.

Benefits

• Our success is your success: own it with our BSPCE plan
• Direct IP Compensation: Earn substantial bonuses for driving the core patents that define our quantum architecture.
• Flexible remote policy, up to 40 % a month
• A Parental Plan including additional benefits such as crèche support or additional days-off to take care of under 12 years old children
• Subsidized membership with Urban Sports Club
• Mental health support with moka.care
• 25-day vacation policy (as per French law) + RTT
• Half of transportation cost coverage (as per French law), or yearly allowance for the die-hard bicycle users
• Competitive health coverage with Alan
• Meal vouchers with Swile, as well as access to a fully equipped and regularly stocked kitchen
• French language courses covered by the company for those interested

Recruitment Process

• Screening call with Doriane (30 min)
• Technical Interview with the Team (60 min)
• Hiring Manager Interview (45 min)
• Leadership Interview (30 min)
• Fit Interview (30 min)
• Reference check