IT Support Technician

We are looking for an IT Support Technician for our client the European Space Agency – ESA at their Toulouse, France location to support the IT Service Team. The selected candidate should demonstrate integrity and professionalism.

Please note: this position requires full on-site support.

Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Additionally, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at the interview stage).

Responsibilities

• Coordinate the site‑specific IT Service Team and contribute to tasks such as providing first and second line support (for users on location and/or remotely) mainly for Windows and Apple devices.
• Evaluate, categorize, and log user requests, and proactively follow up to ensure timely resolution of the delivery and deployment of new workstations (PCs/laptops) as well as maintenance and replacement of existing workstations and other systems such as mobile devices and printers.
• Maintain, update, and integrate the Knowledge Base database, procedures, and working instructions.
• Assist and advise the user community in the technical and functional use of the Client’s corporate services and applications.
• Perform inventory/asset management and reporting.
• Communicate with end‑users about on‑call status, installations, relocations, and recovery of equipment.
• Perform any other tasks necessary.

Qualifications

• Vocational training in Information Technology or a similar subject.
• A Bachelor’s Degree in Information Technology or a similar subject is a strong asset.
• At least 5 years of relevant work experience.
• Experience supporting Windows OS and Mac OS client devices.
• Experience with reporting on, configuring, and troubleshooting networks, local printing facilities, mobile phones, and smartphones.
• Experience with first‑line networking (LAN, WiFi).
• Exposure to approved client applications (e.g., SAP, Adobe, MS Office, Encryption tools, etc.).
• Experience with O365 is a strong asset.
• Work experience in an international environment is an asset.
• Proactive and customer‑focused mindset with a courteous and respectful approach is a must.
• Excellent communicator with friendly attitude and active listening skills.
• Flexible, enthusiastic, and empathetic, willing to collaborate with others on different tasks and occasionally work outside regular hours to respond to operational needs.
• Able to work both autonomously and in a team.
• Logical thinking, desire to learn and continuously develop.
• Willing and able to be on‑site 5 days per week.
• Must be eligible to work in the EU.
• Fluency in English (both written and spoken).
• Fluency in French is considered a strong asset.

ATG is dedicated to diversity and inclusion and is an equal opportunity employer. Regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, handicap or any other reason protected by relevant state or municipal legislation, we are pleased to consider all eligible candidates for employment.