IT Support Specialist (Client Facing)

About the role

We are looking for a motivated, tech‑savvy IT Deployment & Client Support Specialist to join us full‑time in Lyon. Our business delivers a cutting‑edge software solution that relies on physical hardware for site‑wide installation.

This is a unique "hybrid" IT role: you aren’t just sitting behind a desk fixing internal laptops. 80% of your mission will focus on our clients: preparing the hardware that powers our AI and coordinating with client‑side IT departments to ensure a seamless setup. The remaining 20% will involve keeping our internal team running smoothly.

We are happy to welcome junior profiles who are eager to learn, rigorous with logistics, and comfortable communicating in English.

What you’ll do

Client‑Facing & Hardware Operations (80%)

• Hardware Preparation: Take ownership of the "Golden Image." Unbox, configure, and stress‑test the hardware units before they are shipped to clinics and hospitals worldwide.
• Technical Deployment Coordination: Act as the technical point of contact for our clients' IT teams. Help them understand network requirements (Firewalls, DHCP, etc.) to ensure our boxes "plug and play" successfully.
• L1 Client Support: Provide first‑level troubleshooting for clients experiencing installation or connectivity issues.
• Inventory & Logistics: Maintain a rigorous tracking system for all hardware assets sent to the field.

Internal IT & Team Support (20%)

• Employee On/Offboarding: Setup workstations (Mac/PC) and manage access for new "Hawkstars."
• Microsoft 365 Admin: Handle basic administration within the Microsoft ecosystem (Entra ID/Azure AD, Outlook, Teams).
• Office Tech: Ensure the Lyon office infrastructure (WiFi, printers, meeting room tech) is always operational.

What we are looking for

Must Have

• Educational Background: Degree in IT, Computer Science, System Administration, or a related field (Fresh graduates with 1–2 years of apprenticeship experience are very welcome!).
• English Fluency: Must be comfortable writing emails and speaking on the phone in English with our team in the US and our clients around the world.
• Hardware Enthusiast: Enjoys working with physical equipment and has a "hands‑on" approach to troubleshooting.
• Customer‑Centric Mindset: Patient, clear, and professional when helping clients solve technical problems.
• Organization: Meticulous with details—if a cable is missing from a shipment, it's a problem!
• Basic knowledge of networking (Port forwarding, IP addresses, VPNs).

Nice to Have

• Familiarity with Microsoft Intune or other MDM solutions.
• Experience in a customer service or retail tech environment (e.g., Apple Genius Bar, helpdesk internship).