IT Support Specialist

Responsibilities

• Provide advanced technical support to end users
• Manage hardware and software installations
• Troubleshoot and resolve complex issues
• Assist in managing the IT infrastructure
• Install, configure, and maintain equipment (PCs, i

  Pads, i

  Phones) and software
• Manage user accounts in Active Directory
• Train users on new technologies (such as Microsoft 365 or Copilot)

Qualifications

• Proven experience in IT service management and change management
• Strong communication skills and ability to work in a team
• Proficient with Microsoft 365 (Outlook, Teams, Share

  Point, One

  Drive) and ERP systems (Microsoft Dynamics / SAP S4)
• Experience working in SOX- or ISO-certified environments
• Experience with ServiceNow or other ticketing systems
• Ability to work in international, multicultural environments
• Diploma equivalent to BAC+2 (e.g., associate degree) or equivalent IT training
• A Microsoft certification would be a plus
• Advanced level of English