IT Support (f/m/d)

What You’ll Do

• Service Excellence: Own the Jira Service Management queue, ensuring hardware and software requests are resolved with speed and a smile.
• Identity & Platform Admin: Act as a key administrator for our core suites, including Okta, Google Workspace, Jira, and Confluence.
• Lifecycle Management: Lead the end-to-end onboarding and offboarding process. You’ll ensure new joiners are ready for Day 1 and that security is maintained when departures occur.
• Apple Fleet Management: Use Jamf Pro and Apple Business Manager to keep our macOS devices secure, updated, and perfectly configured.
• Asset Mastery: Maintain a source of truth for our hardware inventory, ensuring our tracking sheets and MDM tools are always in sync.
• Knowledge Sharing: Build out our internal and self-service "How-To" guides in Confluence to help the whole company scale.

Who You Are

You are a proactive "self-starter" who notices a recurring issue and fixes the root cause rather than just the symptom.

The Essentials

• Experience: 3 to 5 years in a dedicated IT Support or Helpdesk role.
• Education: Bachelor’s degree in IT, Computer Science, or equivalent practical experience.
• The Apple Expert: Strong familiarity with the macOS ecosystem and hardware troubleshooting.
• Tech Stack: Practical knowledge of Jamf Pro, Okta, Google Workspace, and Jira/Confluence.
• Network Savvy: Experience configuring and troubleshooting UniFi or similar networking tools.
• Communication: Excellent verbal and written English (mandatory); you can explain complex tech to non-techies with ease.

Bonus Points

• You have experience interacting with APIs and Automation to make manual tasks disappear.

Why Join Us

• Hybrid Flexibility: Enjoy the best of both worlds with a mix of remote work and on-site collaboration in our Paris office.
• Impact: You aren't just a number; you are the go-to person for our team’s productivity.
• Fast-Paced Growth: Work in a dynamic environment where priorities shift quickly and no two days are the same.
• Culture: We are a team that values a customer-centric mindset and a "team player" attitude above all else.

Job type

• Permanent contract within the head office in the heart of the 9th district in Paris
• To be filled asap